Senior Claims Technical Director — Casualty

The Hanover Insurance Group; Richmond (VA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and-dis

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Cultural Awareness Day

On-site wellness center (Worcester if/

Job summary

The Hanover Insurance Group seeks a Claims Technical Director Casualty to advance technical excellence in high-exposure casualty claims. This exempt, full-time role offers remote or hybrid work from multiple offices and focuses on coaching, coverage analysis, and strategic decision-making across auto liability and general liability claims.

Ideal candidates have 10+ years in casualty claims, credentials like CPCU/JD, and proven ability to influence and lead in a matrixed environment.

Qualifications

• 10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims.
• Bachelor’s degree or equivalent experience required; CPCU, AIC, SCLA, JD, or similar credentials a plus
• Expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
• Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization
• Ability to influence without authority; strong communicator and collaborator in a matrixed environment

Responsibilities

• Act as a senior technical resource for complex casualty claims including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits
• Collaborate with and coach core liability claim handlers on complex claims
• Conduct detailed technical reviews of claim files for thorough investigation and effective litigation strategies
• Provide guidance on coverage analysis, damages evaluation, and exposure assessment

Skills

Casualty claims

High-severity claims

Litigation management

Coaching leadership

Education

Bachelor's degree

CPCU or JD or similar

Job description

The Hanover Insurance Group seeks a Claims Technical Director Casualty to advance technical excellence in high-exposure casualty claims. This exempt, full-time role offers remote or hybrid work from multiple offices and focuses on coaching, coverage analysis, and strategic decision-making across auto liability and general liability claims.

Ideal candidates have 10+ years in casualty claims, credentials like CPCU/JD, and proven ability to influence and lead in a matrixed environment.