Claims Technical Director Casualty - Auto Liability

Hanover Insurance Group, Inc.; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

The Hanover Insurance Group, Inc. is seeking a Claims Technical Director Casualty - Auto Liability to lead technical excellence in high-severity, litigated casualty claims. This exempt, full-time role offers remote or hybrid work from multiple US office locations.

You will coach core liability handlers, oversee coverage analysis, damages evaluation, and settlement strategy, and partner with leadership to drive consistent best practices and improved outcomes across the claims organization.

Qualifications

• 10+ years of casualty claims experience with complex, high-severity, and litigated claims.
• Bachelor’s degree or equivalent experience; professional credentials preferred (CPCU, AIC, SCLA, JD).
• Strong analytical, negotiation, and litigation management skills.
• Proven coaching, leadership, and collaboration in a matrix environment.
• Executive presence with ability to influence across teams.

Responsibilities

• Act as senior technical resource for complex casualty claims, including auto bodily injury and high‑exposure lawsuits.
• Coach core liability claim handlers to improve exposure mitigation and claim outcomes.
• Conduct detailed file reviews for accurate liability assessment and litigation strategy.
• Provide guidance on coverage analysis, damages evaluation, and exposure assessment.
• Support lifecycle management of complex claims from investigation through settlement.

Skills

Technical leadership

Coaching

Claims analysis

Litigation coordination

Negotiation

Education

Bachelor’s degree or equivalent experience

CPCU

AIC

SCLA

JD

Job description

Our Claims Department is currently seeking a Claims Technical Director Casualty - Auto Liability to join our growing team.

This is an exempt, full time, fully remote or hybrid out of our Itasca, IL, Worcester, MA, Syracuse, NY, Howell, MI or Richmond, VA office.

POSITION OVERVIEW:

The Claims Technical Director Casualtyis atechnicalsubject matter expertresponsible foradvancing technicalexcellenceand decisionmakingacross high severity,complex,litigated claims.Thisroleprovidesoversightand strategic guidance on large, complex, andhigh‑exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation. Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

IN THIS ROLE, YOU WILL:

• Act as a senior technical resourceand provide subject matterexpertisefor complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.
• Collaborate withand coachassigned core liabilityclaim handlerson claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.
• Conduct detailed technical reviews of claim files to ensure thorough investigation,accurateliability assessment, and effective litigation strategesto spot claim trends and improve performance.
• Provideguidanceclaimshandlers on coverage analysis,damagesevaluation, and exposure assessmenttopromote strong claim handling and improve claim decisions.

Claims Management Excellence:

• Supportclaimhandlers throughout the lifecycle of complex claims, including:
  • Investigation:Ensurethoroughfact-gatheringand documentation.
  • Evaluation:Adviseoncase valuation strategies and exposure analysis.
  • Reserving: Recommend reserve adequacy and adjustments based on claim developments.
  • Litigation Management:Partnerwith defense counsel, assess legal strategies, and ensurealignment with companyobjectives.
  • Resolution Strategy:Guidenegotiation approaches and settlement decisions foroptimaloutcomes.

Coaching & Development:

• Develop core liabilityclaim handlersthrough roundtables, one on one coaching, collaboration on claim and litigation strategy, and role modelingto strengthen technical competencies(strategy, analysis,planning,anddocumentation)and enhance claims management performance.
• Assess andcommunicateprogress ofclaimhandlers, including observation of readiness for more advanced claim handling roles.
• Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.

Collaboration & Reporting:

• Partner with theCasualty Claims leadershiptoidentifyrisk trends, operational opportunities, and process improvement initiatives.
• Assistin shaping claims handling strategies, policies, and standards across the casualty organization.

WHAT YOU NEED TO APPLY:

• 10+ years of casualty claims experience, including complex, high‑severity, and litigated liability claims, management experience a plus

• Bachelor’s degree or equivalent experience required; CPCU, AIC, SCLA, JD, or similar credentials a plus

• Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
• Strategic decision‑making skills with a history of consistent quality, accurate reserving, and outcome optimization
• Ability to influence without authority; strong communicator and collaborator, and ability to turn complex facts into clear direction
• Proven ability to effectively coach, mentor, and influence claim handlers of varying experience levels
• Executive presence with strong collaboration skills and the ability to operate effectively in a matrixed claims environment