Senior Claims Team Leader — Growth, Strategy & Impact

Arbella Insurance Group; Wakefield (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k plan

Career development

Flexible schedules

Job summary

Arbella Insurance Group is seeking a Claims Manager in Wakefield, MA to lead the investigation and disposition of first- and third-party claims. You will supervise staff, set performance standards, and ensure exceptional customer service while managing resources and budgets.

The role emphasizes strategic problem-solving, staff development, and collaboration with legal teams to support business objectives. A bachelor’s degree is preferred.

Qualifications

• Consistently achieves all key performance indicators and demonstrates Manager level competencies.
• Attract, develop and retain top talent including succession planning.
• Identify strategic opportunities and develop, implement and drive solutions.
• Effectively manage within budget and lead a high-performing team.
• Excellent communication and collaboration skills.

Responsibilities

• Lead investigation and disposition of first- and third-party claims with high technical demands.
• Select, train and develop an effective staff; set clear performance standards.
• Monitor operations, productivity and adjust methods to optimize resources.
• Oversee use of the automated claims system; generate reports for management.
• Coordinate with defense attorneys, adjusters and legal when needed; prepare suit materials.
• Attend trials and arbitration hearings as required.
• Ensure exceptional customer service and adherence to department policies.

Skills

Team leadership

People development

Communication

Budgeting

Strategic thinking

Mentoring

Education

Bachelor’s degree preferred

Job description

Arbella Insurance Group is seeking a Claims Manager in Wakefield, MA to lead the investigation and disposition of first- and third-party claims. You will supervise staff, set performance standards, and ensure exceptional customer service while managing resources and budgets.

The role emphasizes strategic problem-solving, staff development, and collaboration with legal teams to support business objectives. A bachelor’s degree is preferred.