Claims Team Leader — Build, Mentor & Drive Results

Arbella 56 Group; Wakefield (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k plan

Career development

Flexible schedules

Medical, dental, vision

Job summary

Arbella is seeking a Claims Manager in Wakefield, MA to lead first and third party claim investigations and disposition. You will oversee a team, ensure departmental goals, and provide expert guidance on coverage, damages, and settlements.

The role emphasizes staff development, customer service, and operational efficiency. The salary range is approximately $85,000 - $120,000 annually, with strong emphasis on performance, experience in high-damage claims, and collaboration across the

Qualifications

• Leadership and people-management capabilities to build and guide a high-performing team.
• Strong communication and collaboration skills to partner with stakeholders.
• Ability to manage budgets and drive cost-effective operations.
• Strategic thinking to identify opportunities and implement solutions.

Responsibilities

• Select, train and develop an effective and efficient staff.
• Establish and communicate clear performance standards and objectives.
• Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals.
• Counsel employees on educational and job opportunities which will enhance their career development.
• Monitor operations and staff and implement changes to maximize productivity.
• Provide guidance on investigations, appraisals of damages, liability, and settlement techniques.
• Assist in establishing department objectives aligned with business goals.
• Review and assist in preparing suit cases for forwarding to legal counsel.

Skills

Leadership

Performance management

Strategic thinking

Budgeting

Communication

Collaboration

Education

Bachelor's degree

Job description

Arbella is seeking a Claims Manager in Wakefield, MA to lead first and third party claim investigations and disposition. You will oversee a team, ensure departmental goals, and provide expert guidance on coverage, damages, and settlements.

The role emphasizes staff development, customer service, and operational efficiency. The salary range is approximately $85,000 - $120,000 annually, with strong emphasis on performance, experience in high-damage claims, and collaboration across the