Team Manager - Claim Wakefield Office

Arbella 56 Group; Wakefield (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k plan

Career development

Flexible schedules

Medical, dental, vision

Job summary

Arbella is seeking a Claims Manager in Wakefield, MA to lead first and third party claim investigations and disposition. You will oversee a team, ensure departmental goals, and provide expert guidance on coverage, damages, and settlements.

The role emphasizes staff development, customer service, and operational efficiency. The salary range is approximately $85,000 - $120,000 annually, with strong emphasis on performance, experience in high-damage claims, and collaboration across the

Qualifications

• Leadership and people-management capabilities to build and guide a high-performing team.
• Strong communication and collaboration skills to partner with stakeholders.
• Ability to manage budgets and drive cost-effective operations.
• Strategic thinking to identify opportunities and implement solutions.

Responsibilities

• Select, train and develop an effective and efficient staff.
• Establish and communicate clear performance standards and objectives.
• Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals.
• Counsel employees on educational and job opportunities which will enhance their career development.
• Monitor operations and staff and implement changes to maximize productivity.
• Provide guidance on investigations, appraisals of damages, liability, and settlement techniques.
• Assist in establishing department objectives aligned with business goals.
• Review and assist in preparing suit cases for forwarding to legal counsel.

Skills

Leadership

Performance management

Strategic thinking

Budgeting

Communication

Collaboration

Education

Bachelor's degree

Job description

Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage. Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan. Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise.

Key Responsibilities

• Select, train and develop an effective and efficient staff
• Establish and communicate clear performance standards and objectives
• Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
• Counsel employees on educational and job opportunities which will enhance their career development
• Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
• Ensure exceptional customer service and high quality work is delivered from direct reports
• Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
• Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meeting
• Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
• Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
• Compile and analyze data and create reports to provide information to management
• Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
• Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
• Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
• Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
• Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
• Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
• Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
• Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
• Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
• Service new larger risks and agents within Claim Office territory
• Organize workflows of the automated claim system to provide maximum productivity
• Assist in the training of new Claims Technical Team Managers
• Control expenses to meet the Claim Office budget and keep expenditures to a minimum
• Extend settlement authority as warranted and/or investigate and settle difficult cases as required or requested to assure proper investigation and disposition of all cases
• Attend trials, no-fault medical arbitration, and inter-company arbitration hearings, if requested
• Assist in the training of staff in the operation and uses of the automated claim system

Requirements

• Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Manager level competencies
• Attract, develop and retain top talent including leveraging individual development efforts and succession planning
• Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
• Effectively manage within established budget
• Create and lead a high-performing, engaging team
• Excellent communication and collaboration skills
• Bachelors degree preferred
• Extensive Claim work experience with material damage and some Bodily Injury preferred.

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $85,000 - $120,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees. Voted Boston’s Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.