Senior Claims Director - Cyber, Tech, MPL & Fidelity

CNA Insurance; Chicago (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in Chicago area is seeking a senior leader to manage a team of specialized claims professionals across Cyber, Technology, MPL and Fidelity lines. The role emphasizes leadership, analytics, and strategic management to improve customer outcomes and profitability.

The ideal candidate has a J.D. and at least seven years of related leadership experience. Salary ranges are disclosed for various jurisdictions, reflecting market competitiveness and regulatory considerations.

Qualifications

• Thorough knowledge of the insurance industry and the organization’s products, policies and procedures.
• Ability to recruit, lead, coach, develop and retain talented claim professionals and/or managers.
• Advanced technical expertise in a specialized or highly complex line of business with claims knowledge.
• Excellent communication skills and customer service experience, with ability to present to senior management.
• Knowledge of Microsoft Office Suite and other business-related software.

Responsibilities

• Leads the work activities of medium to high severity specialized Claims Professionals and manages execution of Claims Priorities.
• Drives profitability by managing productivity, expenses, vendors, and claim resolution strategies while ensuring quality.
• Ensures customer satisfaction by holding the team to high-quality, timely service and initiatives.
• Monitors file engagement, dashboards and training needs; addresses gaps and opportunities.
• Uses data analytics to monitor performance and develop strategies to improve operations.

Skills

Leadership

Data analytics

Communication

Customer service

Collaboration

Budgeting

Strategic thinking

Claims knowledge

Microsoft Office

Education

J.D. preferred

Job description

CNA Insurance in Chicago area is seeking a senior leader to manage a team of specialized claims professionals across Cyber, Technology, MPL and Fidelity lines. The role emphasizes leadership, analytics, and strategic management to improve customer outcomes and profitability.

The ideal candidate has a J.D. and at least seven years of related leadership experience. Salary ranges are disclosed for various jurisdictions, reflecting market competitiveness and regulatory considerations.