Complex Cyber & MPL Claims Specialist

CNA Insurance; Glastonbury (CT); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance is seeking a Complex Claims Specialist to join a Cyber, Technology, Media, MPL, and Fidelity claims team. The role covers primary and excess policies, focusing on customer service, timely updates, and accurate claim handling across various industries.

Typically requires a bachelor's degree or equivalent, about four years of relevant experience, and an Adjuster License within 90 days. CPCU is a plus; prior cyber/tech/MPL exposure is beneficial.

Qualifications

• Bachelor's degree or equivalent experience; JD preferred.
• Typically at least four years of relevant claim-handling experience.
• Must have or be able to obtain an Insurance Adjuster License within 90 days of hire.
• Professional designations such as CPCU are a plus.
• Experience with Cyber/Technology/Media or MPL claims is advantageous.

Responsibilities

• Verify coverage and establish reserves by reviewing policy language and working with coverage counsel as needed.
• Independently investigate to determine compensability, liability, and damages and gather pertinent documents.
• Interact professionally with insureds, claimants, and partners to provide updates and service.
• Authorize disbursements within authority, negotiate settlements, and escalate to management when appropriate.
• Identify subrogation or fraud indicators and refer for further investigation.
• Maintain regulatory compliance and contribute to expense management and quality standards.

Skills

Customer service

Investigations

Communication skills

Negotiation

Analytical thinking

Time management

Multi-tasking

Subrogation awareness

Microsoft Office

Education

Bachelor's degree or equivalent experience

JD preferred

Insurance Adjuster License within 90 days

CPCU designation a plus

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a Complex Claims Specialist to join a Cyber, Technology, Media, MPL, and Fidelity claims team. The role covers primary and excess policies, focusing on customer service, timely updates, and accurate claim handling across various industries.

Typically requires a bachelor's degree or equivalent, about four years of relevant experience, and an Adjuster License within 90 days. CPCU is a plus; prior cyber/tech/MPL exposure is beneficial.