Complex Claims Specialist — Cyber, Tech & MPL

CNA Financial; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

CNA Financial in New York seeks a Complex Claims Specialist for its cyber, technology, MPL, and fidelity claim team. You will handle low to moderate complexity commercial claims with focus on timely investigation and fair resolution, while delivering best-in-class service.

You will verify coverage, establish reserves, coordinate with experts, and communicate clearly with insureds and partners. This role values organized, proactive professionals who can juggle multiple priorities and maintain

Qualifications

• Experience handling low to moderate complexity commercial claims.
• Strong verbal and written communication for customers and management.
• Ability to investigate and analyze claim facts with an analytical mindset.
• Proven time management and ability to handle multiple priorities.

Responsibilities

• Manages an inventory of low to moderate complexity and exposure claims following company protocols.
• Provides exceptional customer service to insureds, claimants, and partners with timely updates.
• Verifies coverage and reserves by reviewing policy language and collaborating with counsel on complex matters.
• Conducts focused investigations to determine compensability and damages.
• Establishes relationships with internal and external partners to resolve claims efficiently.
• Authorizes disbursements within authority limits and escalates when needed.
• Mentors less experienced staff and may take on additional duties.

Skills

Commercial insurance knowledge

Claim-handling skills

Verbal and written communication

Investigative skills

Time management

Multi-priority management

Tools

MS Office

Job description

CNA Financial in New York seeks a Complex Claims Specialist for its cyber, technology, MPL, and fidelity claim team. You will handle low to moderate complexity commercial claims with focus on timely investigation and fair resolution, while delivering best-in-class service.

You will verify coverage, establish reserves, coordinate with experts, and communicate clearly with insureds and partners. This role values organized, proactive professionals who can juggle multiple priorities and maintain