Director, Complex Claims — Financial Lines & Cyber Tech

01460 Continental Casualty Company; Chicago (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA is seeking a senior claims leader to manage a team handling Cyber, Technology, MPL, Fidelity, and related claims. The role drives productivity, quality, and customer satisfaction while guiding strategy and talent development across multiple offices, with a preference for Chicago, IL.

Requires a JD and typically 7+ years in claims leadership; national pay range is provided. The organization emphasizes inclusion, collaboration, and data-driven decision making.

Qualifications

• Thorough knowledge of the insurance industry and the organization's products, policies and procedures.
• Ability to recruit, lead, coach, develop and retain talented claim professionals and managers.
• Advanced technical expertise in a specialized line of business and strong leadership capabilities.

Responsibilities

• Leads the work activities of medium to high severity specialized Claims Professionals with full management responsibility.
• Contributes to profitability by driving productivity, managing expenses and overseeing claim resolution strategies.
• Ensures customer satisfaction by delivering high quality and timely claim service.
• Oversees compliance with state/local regulatory requirements and maintains dashboards.
• Uses data analytics to monitor performance and drive operational effectiveness.
• Develops and maintains collaborative partnerships to maximize operation efficiency.
• Communicates updates through regular meetings and leadership communications.
• Participates in development and reinforcement of claim handling protocols and business strategies.

Skills

Leadership

People management

Communication

Data analytics

Problem solving

Education

J.D. Preferred.

Tools

Microsoft Office

Job description

CNA is seeking a senior claims leader to manage a team handling Cyber, Technology, MPL, Fidelity, and related claims. The role drives productivity, quality, and customer satisfaction while guiding strategy and talent development across multiple offices, with a preference for Chicago, IL.

Requires a JD and typically 7+ years in claims leadership; national pay range is provided. The organization emphasizes inclusion, collaboration, and data-driven decision making.