Complex Claims Specialist — Cyber, Tech & MPL

CNA Insurance; Melville (NY); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance in New York seeks a Complex Claims Specialist for Cyber, Technology, Media, MPL, and Fidelity claims. You will handle primary and excess policies across industries, verify coverage, investigate, and manage reserves within authority limits.

The role requires a 4+ year track record in claims, a supporting JD is preferred, and an adjuster license must be obtained within 90 days of hire. Professional CPCU is a plus.

Qualifications

• Bachelor's degree or equivalent experience; JD preferred.
• Typically a minimum of four years of relevant experience, preferably in claim handling or at a law firm.
• CNA Claim Training Program may be considered after two years of claim-handling experience.
• Must have, or be able to obtain and maintain, an Insurance Adjuster License within 90 days of hire where applicable.
• Professional designations are a plus, such as CPCU.
• Experience handling claims or legal matters involving Cyber, Technology, Media, or MPL is a plus.

Responsibilities

• Manages an inventory of low to moderate complexity and exposure by following company protocols to verify policy coverage and authorize disbursements within authority limits.
• Provides exceptional customer service by interacting with insureds, claimants, and partners; delivering updates and timely responses.
• Verifies coverage and establishes reserves by reviewing policy language and collaborating with coverage counsel on complex matters.
• Conducts investigations to determine compensability, liability, and damages by gathering information and consulting experts as needed.
• Maintains relationships with internal and external partners to resolve claims efficiently.
• Authorizes and ensures claim disbursements within authority; negotiates settlements as appropriate.
• Contributes to expense management by timely resolution and effective resource oversight.
• Identifies subrogation or potential fraud and refers to SIU resources for further investigation.
• Ensures file quality and regulatory compliance; maintains documentation and proper disbursements.
• May mentor less experienced claim professionals and perform additional duties as assigned.

Skills

Customer service

Investigations

Analytical thinking

Decision making

Communication

Collaboration

Education

Bachelor's degree or equivalent

Juris Doctor (JD) preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance in New York seeks a Complex Claims Specialist for Cyber, Technology, Media, MPL, and Fidelity claims. You will handle primary and excess policies across industries, verify coverage, investigate, and manage reserves within authority limits.

The role requires a 4+ year track record in claims, a supporting JD is preferred, and an adjuster license must be obtained within 90 days of hire. Professional CPCU is a plus.