Cyber & MPL Claims Specialist — Complex, High-Impact

CNA Insurance; Westerville (OH); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance in the United States seeks a Complex Claims Specialist focused on Cyber, Technology, Media, MPL, and Fidelity claims. You will manage a portfolio across primary and excess policies, verify coverage, and conduct investigations while delivering best-in-class service to insureds and business partners.

The role emphasizes timely updates, accurate reserves, and collaboration with experts to resolve complex claims with urgency and accuracy.

Qualifications

• Bachelor's degree or equivalent experience; JD preferred.
• Typically at least four years of relevant claim-handling experience.
• Insurance Adjuster License within 90 days of hire where applicable.
• Professional designations (e.g., CPCU) are a plus; cyber/technology/MPL experience is a plus.

Responsibilities

• Manages an inventory of low to moderate complexity claims following company protocols.
• Provides exceptional service to insureds and claimants with timely updates.
• Verifies coverage and reserves by reviewing policy language and collaborating with counsel.
• Conducts focused investigations to determine compensability and damages.
• Establishes relationships with internal and external partners to resolve claims.
• Authorizes and ensures disbursements within authority limits; negotiates settlements.

Skills

Commercial insurance knowledge

Strong communication

Investigative thinking

Time management

Multitasking

Education

Bachelor's degree or equivalent experience

Juris Doctor (JD) preferred

CPCU designation a plus

Tools

Microsoft Office

Job description

CNA Insurance in the United States seeks a Complex Claims Specialist focused on Cyber, Technology, Media, MPL, and Fidelity claims. You will manage a portfolio across primary and excess policies, verify coverage, and conduct investigations while delivering best-in-class service to insureds and business partners.

The role emphasizes timely updates, accurate reserves, and collaboration with experts to resolve complex claims with urgency and accuracy.