Complex Claims Specialist, Cyber & Tech MPL

01460 Continental Casualty Company; City of Niagara Falls (NY); On-site; USD 54,000 - 103,000; Full time

Job summary

CNA, a leading property and casualty insurer, seeks a talented Complex Claims Specialist for its Cyber, Technology, MPL, and Fidelity team. You will manage low-to-moderate complexity commercial claims, verify coverage, investigate, and negotiate settlements.

Strong customer service and timely communication with insureds and partners are essential. The role requires a four-year track record in claims or law, a relevant degree (JD preferred), and an Adjuster license within 90 days where

Qualifications

• Bachelor’s degree or equivalent experience; Juris Doctor (JD) preferred.
• Typically a minimum of four years of relevant experience in claim handling or at a law firm.
• Must have, or be able to obtain and maintain, an Insurance Adjuster License within 90 days where applicable.
• Professional designations are a plus, such as CPCU.

Responsibilities

• Manage an inventory of low to moderate complexity and exposure following company protocols.
• Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits.
• Provide exceptional customer service to insureds, claimants, and partners with timely updates.
• Investigate to determine compensability, liability, and covered damages; gather pertinent information.
• Establish and maintain relationships with internal and external partners to resolve claims efficiently.
• Negotiate settlements within authority and escalate to management when needed.
• Ensure compliance with regulatory requirements and company guidelines.

Skills

Analytical thinking

Verbal & written communication

Time management

Customer service focus

Education

Bachelor’s degree or equivalent experience

Juris Doctor (JD) preferred

Tools

Microsoft Office Suite

Job description

CNA, a leading property and casualty insurer, seeks a talented Complex Claims Specialist for its Cyber, Technology, MPL, and Fidelity team. You will manage low-to-moderate complexity commercial claims, verify coverage, investigate, and negotiate settlements.

Strong customer service and timely communication with insureds and partners are essential. The role requires a four-year track record in claims or law, a relevant degree (JD preferred), and an Adjuster license within 90 days where