Sr. Claims Consultant-Reporting Leave & Disability

Voya Financial, Inc.; Saint Paul (MN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision and life plans

Retirement plan – employer paid cash-b

Tuition reimbursement up to $5,250/yr

Paid time off – 20 days, 9 holidays, D

Diversity Celebration Day

Job summary

Voya Financial, Inc. is seeking a Claims Consultant Reporting for the Leave & Disability organization in Minnesota. You will create dashboards, analyze performance, and partner with Quality and Operations to drive improvements in claim handling and customer experience.

The role requires strong Excel and analytics tools expertise (Power BI, Tableau, SQL, Alteryx) and 3+ years in analytics or claims operations. Collaboration across teams and data-driven decision making will be central to success.

Qualifications

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Bachelor’s Degree required.
• Experience in Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• Experience utilizing reporting tools like Power BI, Tableau, SQL, Alteryx, or similar.

Responsibilities

• Create executive-ready dashboards, scorecards, and presentations communicating performance and actions.
• Partner with Quality to review audit findings, trends, and root-cause analyses.
• Identify recurring quality defects and opportunities through data evaluation.
• Recommend actions, training, process improvements, and monitoring strategies to improve performance.
• Review workforce performance metrics and their operational impact.
• Support forecasting and performance planning with analytical modeling and trend analysis.
• Ensure communication plans and schedules are clearly established and tracked.
• Collaborate with Operations, Training, Quality, and Workforce Management on strategic initiatives.

Skills

Advanced Excel

Power BI

Tableau

SQL

Alteryx

Data analysis

Education

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Alteryx

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Claims Consultant Reporting- Leave & Disability is responsible for delivering operational insights that drive performance, quality, and service excellence across the Leave & Disability organization. In this role, you will create new and ad hoc reporting, review current reporting to ensure accuracy, identify trends, evaluate operational effectiveness, and recommend data-driven solutions that improve claim effectiveness and customer experience. This role partners closely with Reporting, Operations Leadership, Quality, and Workforce Management to influence change and drive operational improvement. Analyze performance metrics to identify emerging trends, risks, opportunities, and operational gaps.

Responsibilities

• Create executive-ready dashboards, scorecards, and presentations that communicate business performance and recommended actions.
• Quality Partnership & Continuous Improvement
• Partner with the Quality team to review audit findings, quality trends, and root cause analyses.
• Identify recurring quality defects and operational opportunities through data evaluation.
• Recommend corrective actions, training opportunities, process improvements, and monitoring strategies to improve performance.
• Review daily, weekly, and monthly workforce performance metrics and identify operational impacts.
• Support forecasting and performance planning initiatives through analytical modeling and trend analysis.
• Ensure communication plans, implementation schedules, and leadership expectations are clearly established and tracked.
• Follow up with operational leaders regarding completion of required activities and implementation of agreed-upon actions.
• Cross-Functional Partnership
• Collaborate with Operations, Training, Quality, Workforce Management, and Leadership teams to support strategic initiatives.
• Facilitate discussions regarding performance trends and operational opportunities.
• Support business cases, process improvements, and organizational change initiatives through data analysis and reporting.

Requirements

High School Diploma or GED

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.
• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Bachelor’s Degree
• Experience within Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• Experience utilizing Power BI, Tableau, SQL, Alteryx, or similar reporting and analytics tools.
• Knowledge of quality management practices, root cause analysis, and continuous improvement methodologies.
• Project management or process improvement experience.

Salary & Incentives

#annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$Voya benefits are designed to help you do just that. To help you and your family be well and stay well.

Benefits

• Health, dental, vision and life insurance plans
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Customer Focused

Culture & Values

Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Appreciation and understanding of the financial services industry in order to make sound business decisions.

Equal Opportunity Statement

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.