Senior CICS z/OS Systems Engineer (24/7 Support)

Ensono; Oregon; Híbrido; USD 65.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited Paid Days Off

401k with company match

Dental, vision, disability and life

Fertility coverage and adoption

Sabbatical leave

Wellness program

Flexible work schedule

Descripción de la vacante

Ensono seeks a senior mainframe CICS support professional to provide premium service to our z/OS customers. You will handle CSOs, troubleshoot CICS TS and OEM products, and ensure 24/7 coverage across time zones.

The role emphasizes independent work, strong communication, and collaboration with cross-functional teams to prepare partitions for OS upgrades, support migrations, and implement fixes and enhancements in Ensono standards.

Formación

• Bachelor's degree or equivalent work experience.
• 5+ years experience on the zSeries mainframe platform with hands-on CICS TS and OEM product support.
• Strong knowledge of CICS TS concepts, configuration and tailoring.
• Experience with IBM SMP/E.
• Experience with monitoring CICS TS performance.
• Ability to work independently and in teams.
• Excellent written and verbal communication.
• Ability to handle multiple tasks under deadlines.

Responsabilidades

• Fulfill CSOs for mainframe z/OS customers related to CICS TS and OEM products.
• Provide primary support for reported CICS TS problems.
• Provide 24x7x365 support across time zones.
• Follow procedures for installing OEM products per best practices and Ensono standards.
• Prepare partitions for annual OS upgrades via a proactive checklist.
• Support customer migrations related to CICS TS and OEM products.
• Assist migration of new customers with timely technical resolution.
• Coordinate disaster recovery tasks with DR services.
• Adhere to a schedule optimizing resource use and timely implementations.
• Follow ITSM change control procedures.
• Implement vendor product fixes and upgrades to z/OS products.

Conocimientos

zSeries mainframe

CICS TS

Hands-on installation

OEM products

CICS TS configuration

Analytical skills

Communication skills

Team collaboration

Multitasking

Educación

Bachelor's degree or equivalent

Herramientas

SMP/E (IBM)

Descripción del empleo

Ensono seeks a senior mainframe CICS support professional to provide premium service to our z/OS customers. You will handle CSOs, troubleshoot CICS TS and OEM products, and ensure 24/7 coverage across time zones.

The role emphasizes independent work, strong communication, and collaboration with cross-functional teams to prepare partitions for OS upgrades, support migrations, and implement fixes and enhancements in Ensono standards.