Senior Chromatography Lab Instrument Specialist

ThermoFisher Scientific; Cambridge (MA); On-site; USD 55,000 - 83,000; Full time

Job summary

Unity Lab Services, a part of Thermo Fisher Scientific, is seeking a Service Engineer to manage service support, install and maintain HPLC/UPLC/FPLC systems on-site at customer sites in Cambridge, MA. The role emphasizes customer relationships, advocacy for Thermo Fisher Scientific, and growing service opportunities.

The ideal candidate will have 3+ years of independent maintenance and repair experience on chromatography systems, strong problem-solving skills, and the ability to work with

Qualifications

• High school diploma/equivalent
• BS degree in Life Sciences, Electronics, or equivalent experience preferred
• 3+ years minimum experience required of independent maintenance, troubleshooting & repair services for HPLC, UPLC & FPLC Chromatography systems
• Mass spectrometry experience preferred
• Ability to diagnose and resolve problems with sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment

Responsibilities

• Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC & FPLC systems and other desktop laboratory equipment
• Perform instrument repairs on additional assets as needed by the customer
• Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories
• Effectively communicate with customer as well as other Service Engineers
• Represent Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal
• Respond to customer service requests through customers service scheduling software (CMMS data system)
• Promptly acknowledge receipt and contact the end-user to schedule services, ensuring that the schedule meets the customer's needs and entitlements
• Communicate schedule of services to Customer Administration and Supervisor
• Prioritize and multitask the workload & customer requirements onsite as designated by the manager or lead
• Seek assistance from peers when unable to quickly meet the customer's expectations
• Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion
• Maintain company assets (tools, inventory, laptop computer, etc.) in good and working condition
• Other miscellaneous duties as assigned

Skills

Equipment range

Customer communication

Service admin

Installations & maintenance

Reading drawings

Prioritization/scheduling

Teamwork / problem solving

Education

High school diploma

BS degree in Life Sciences or Electronics

Tools

CMMS data system

Job description

Unity Lab Services, a part of Thermo Fisher Scientific, is seeking a Service Engineer to manage service support, install and maintain HPLC/UPLC/FPLC systems on-site at customer sites in Cambridge, MA. The role emphasizes customer relationships, advocacy for Thermo Fisher Scientific, and growing service opportunities.

The ideal candidate will have 3+ years of independent maintenance and repair experience on chromatography systems, strong problem-solving skills, and the ability to work with