Equipment Engineer III

Germer International - Pharmaceutical Recruiting; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Germer International - Pharmaceutical Recruiting is seeking an experienced field service and technical support professional to act as a subject matter expert for chromatography and mass spectrometry instrumentation. Responsibilities include advanced troubleshooting support, leading technical escalations, and training engineering team members.

The ideal candidate will have a Bachelor's degree in a relevant field and over 7 years of experience in analytical laboratory settings. This role offers the opportunity to ensure compliance with GxP regulations and maintain strong customer relationships.

Qualifications

• 7+ years of experience supporting analytical laboratory instrumentation.
• 3+ years of experience working in a regulated (GxP) environment.

Responsibilities

• Serve as the technical lead for chromatography and mass spectrometry service activities.
• Support and resolve complex field service escalations.
• Provide remote and on-site technical support to customers and field engineers.

Skills

Hands-on experience with chromatography and mass spectrometry platforms

Strong troubleshooting skills

Customer-facing communication skills

Education

Bachelor's degree in Chemistry, Biochemistry, Engineering, or a related technical field

Job description

Our client is seeking an experienced field service and technical support professional to serve as a subject matter expert for chromatography and mass spectrometry instrumentation. This individual will provide advanced troubleshooting support, lead technical escalations, mentor engineers, support service process improvements, and ensure high-quality service delivery for laboratory customers.

Key Responsibilities

• Serve as the technical lead for chromatography and mass spectrometry service activities
• Support and resolve complex field service escalations
• Perform installation, maintenance, repair, qualification, and troubleshooting of analytical laboratory instrumentation
• Provide remote and on-site technical support to customers and field engineersDevelop and maintain service procedures, qualification protocols, and technical documentation
• Support service pricing, labor estimates, and inventory planning
• Train and mentor engineering team members on instrumentation maintenance and troubleshooting
• Ensure compliance with GxP and other applicable regulatory requirements
• Maintain strong customer relationships and provide recommendations to optimize instrument performance

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Engineering, or a related technical field
• 7+ years of experience supporting analytical laboratory instrumentation
• 3+ years of experience working in a regulated (GxP) environment.
• Hands-on experience with chromatography and mass spectrometry platforms, including HPLC/UHPLC, LC-MS, GC, GC-MS, IC, and related technologies
• Strong troubleshooting, communication, and customer-facing skills