Senior Chatbot Tester | NLP & Workflow Architect (Hybrid)

Matlen Silver; United States; Hybrid; USD 61,992 - 68,880; Full time

Job summary

A technology consulting firm is seeking a Chatbot Tester to develop and improve workflows for chatbot systems. This role demands a minimum of 5 years in chatbot or virtual assistant experience, alongside hands-on knowledge in NLP and conversation design. The position includes responsibilities for translating user requirements, collaborating with stakeholders, and enhancing testing processes. The firm offers a pay range of $45.00 to $50.00 per hour, with a hybrid work arrangement in Charlotte, NC.

Qualifications

• Minimum of 5+ years experience with Chatbots or virtual assistants.
• Experience with NLP solutions and conversation flows.
• Ability to create detailed functional specifications.

Responsibilities

• Translate user requirements into architecture and design documents.
• Build relationships with stakeholders and understand their needs.
• Gather functional and technical requirements for requests.

Skills

Chatbot development experience

NLP-based virtual assistance

Conversation flow design

Visio and/or Figma

Structured workflows

Data-driven decision making

Documentation skills

Business process modeling

Strong communication skills

Education

Computer Science/Engineering Degree

Tools

Tableau

Job description

A technology consulting firm is seeking a Chatbot Tester to develop and improve workflows for chatbot systems. This role demands a minimum of 5 years in chatbot or virtual assistant experience, alongside hands-on knowledge in NLP and conversation design. The position includes responsibilities for translating user requirements, collaborating with stakeholders, and enhancing testing processes. The firm offers a pay range of $45.00 to $50.00 per hour, with a hybrid work arrangement in Charlotte, NC.