Conversational AI Business Analyst | Hybrid, Charlotte

Matlen Silver; Charlotte (NC); Hybrid; USD 68,880 - 73,012; Full time

Benefits offered by this job

Health, vision, and dental insurance (single and family coverage)

401(k) plan (employee contributions only)

Job summary

A leading technology solutions provider is seeking a Business Analyst in Charlotte, NC with extensive experience in digital platforms. This hybrid role involves leading conversation design initiatives focused on virtual assistance and requires at least 5 years of experience with NLP-based solutions. Candidates should be able to translate complex concepts into structured workflows, with skills in tools like Visio or Figma. Benefits include health insurance and a 401(k) plan.

Responsibilities

• Lead high-level conversation design initiatives for virtual assistance platforms.

Skills

5+ years of experience in digital platforms or virtual assistants

Hands‑on experience with NLP‑based virtual assistance, chatbots, or conversational AI solutions

Strong background in building conversation flows, decision logic, and user journey mapping

Visio and/or Figma

Ability to translate ambiguous concepts into structured workflows

Job description

A leading technology solutions provider is seeking a Business Analyst in Charlotte, NC with extensive experience in digital platforms. This hybrid role involves leading conversation design initiatives focused on virtual assistance and requires at least 5 years of experience with NLP-based solutions. Candidates should be able to translate complex concepts into structured workflows, with skills in tools like Visio or Figma. Benefits include health insurance and a 401(k) plan.