Onsite AI QA Analyst — Generative Chatbot Quality

Russell Tobin; Charlotte (NC); On-site; USD 32,000 - 39,000; Full time

Job summary

PrideGlobal is seeking an AI Quality Assurance Specialist for a leading financial technology client in Charlotte, NC. The role evaluates AI chatbot conversations, identifies errors, and collaborates with cross-functional teams to enhance customer experiences.

The ideal candidate has 1–3 years in customer support or QA, strong Excel/Sheets skills, and experience with CRM and QA platforms. This onsite 10-month contract pays $23–28 per hour under a W2 arrangement.

Qualifications

• 1-3 years of experience in customer support, customer service, or quality assurance.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Experience with Excel or Google Sheets, including filters, charts/graphs, and pivot tables.
• Experience with CRM and QA platforms.
• MaestroQA (Rippit) experience preferred.

Responsibilities

• Evaluate AI chatbot conversations and experiences across products.
• Identify trends, errors, gaps, and areas of member frustration.
• Assess responses for accuracy, quality, empathy, and consistency.
• Identify patterns in member satisfaction and dissatisfaction.
• Provide recommendations to improve AI responses and customer experiences.
• Collaborate with internal stakeholders to address quality gaps.

Skills

Microsoft Excel

Google Sheets

CRM platforms

QA platforms

MaestroQA

Tools

MaestroQA (Rippit)

Job description

PrideGlobal is seeking an AI Quality Assurance Specialist for a leading financial technology client in Charlotte, NC. The role evaluates AI chatbot conversations, identifies errors, and collaborates with cross-functional teams to enhance customer experiences.

The ideal candidate has 1–3 years in customer support or QA, strong Excel/Sheets skills, and experience with CRM and QA platforms. This onsite 10-month contract pays $23–28 per hour under a W2 arrangement.