Senior Change Manager

Soho Square Solutions; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Soho Square Solutions is seeking an experienced Senior Change Manager to lead a large Sales and Field transformation initiative in San Jose, CA. You will partner with program managers, product teams, and executives to design end-to-end change strategies, assess impact, and develop communications, training, readiness, and hypercare plans.

The role requires 5+ years in organizational change management, strong stakeholder engagement, and a proven ability to drive adoption in a cross-functional,

Qualifications

• 5+ years of hands-on Organizational Change Management experience.
• Experience managing people, process, and technology changes in complex environments.
• Strong skills in stakeholder engagement, readiness, communications, training, and adoption.

Responsibilities

• Develop and execute comprehensive change management strategies and plans for business and technology initiatives.
• Build relationships with executive sponsors, program leaders, product teams, SMEs, and end users.
• Conduct change impact assessments, stakeholder analyses, readiness assessments, and persona-based analyses.

Skills

Organizational Change Management

Stakeholder Management

Change Impact Assessment

Communication

Training & Enablement

Sales Transformation

Tools

Salesforce

Job description

Senior Change Manager – Business Change Management

Location: San Jose, CA

Duration: Contract – Long Term

Industry: Technology / Software

Client: Leading Global Technology Company

About the Role

We are seeking an experienced Senior Change Manager / Business Change Manager to support strategic transformation initiatives within a global technology organization. The Change Manager will partner closely with program managers, product managers, subject matter experts, executive sponsors, and business stakeholders to develop and execute end-to-end change management strategies that minimize disruption, improve organizational readiness, and drive successful end-user adoption.

This role will primarily support a large-scale Sales and Field transformation initiative, with significant focus on stakeholder engagement, change impact assessment, communications, training, adoption, readiness, and post-release hypercare.

The ideal candidate is a hands‑on change professional who can operate effectively in a complex, cross‑functional environment and influence stakeholders at all levels without direct authority.

Key Responsibilities

• Develop and execute comprehensive organizational change management strategies and plans for strategic business and technology initiatives.
• Build strong relationships with executive sponsors, program leaders, product teams, SMEs, business stakeholders, and impacted end users.
• Assess the magnitude and impact of organizational, process, and technology changes and recommend appropriate change interventions.
• Conduct change impact assessments, stakeholder analysis, readiness assessments, and persona‑based impact analysis.
• Develop and maintain change plans covering communications, training, stakeholder engagement, readiness, adoption, resistance management, and reinforcement.
• Establish and manage Change Agent / Change Champion networks, including communications, meeting materials, engagement plans, facilitation, and reporting.
• Review, refresh, and enhance existing change management and training materials to align with evolving program requirements.
• Develop and coordinate new training materials, including sales enablement, forecasting, CRM/reporting changes, process updates, job aids, guides, and other learning content.
• Create and manage stakeholder communications across different phases of transformation, including data cleanup, dual reporting, planning kickoff, release, and post‑release support.
• Maintain and continuously update impacted‑user personas, documenting changes, impacts, risks, issues, readiness, and support requirements.
• Partner with SMEs and business users to validate change impacts and identify potential adoption barriers.
• Develop and execute training and communication plans in partnership with enablement, finance, support teams, and other functional groups.
• Facilitate training, workshops, information sessions, office hours, and stakeholder meetings for business and field teams.
• Develop and track change adoption and readiness metrics, using data and analytics to identify gaps and improvement opportunities.
• Support go‑live and hypercare activities, including office hours, user support, feedback collection, communications, and training‑material updates.
• Capture lessons learned and continuously improve change management processes, tools, and methodologies.
• Identify and proactively communicate project risks, issues, dependencies, and adoption gaps to program leadership.

Required Qualifications

• 5+ years of hands‑on experience in Organizational Change Management, Business Change Management, or a related transformation/change discipline.
• Proven experience supporting people, process, and technology changes within complex enterprise environments.
• Strong experience with change impact assessment, stakeholder engagement, organizational readiness, communications, training, and adoption.
• Demonstrated ability to influence and motivate stakeholders without direct authority.
• Excellent written and verbal communication skills with the ability to communicate effectively with executives, business users, technical teams, and field organizations.
• Experience developing professional presentations, training materials, communications, newsletters, job aids, and other change‑related content.
• Strong facilitation, workshop management, and presentation skills.
• Experience managing multiple stakeholders and workstreams in a fast‑paced, ambiguous environment.
• Strong analytical skills with experience developing or reporting on adoption, readiness, engagement, or training metrics.
• Strong emotional intelligence, collaboration skills, and ability to build trusted relationships across organizational levels.

Preferred Qualifications

• Experience supporting Sales Transformation, Sales Enablement, Sales Operations, Revenue Operations, GTM, CRM, or Field Technology initiatives.
• Experience with CRM implementations or reporting/process changes, such as Salesforce or similar platforms.
• Experience supporting M&A / acquisition integration or enterprise transformation programs.
• Experience with Change Agent / Change Champion networks.
• Experience supporting go‑live, stabilization, and hypercare activities.
• Experience with enterprise training and enablement programs.
• Familiarity with Adobe products or Adobe Creative Suite is a plus.
• Experience creating visually compelling presentations, infographics, videos, or other visual storytelling materials.
• Change Management certification such as Prosci, CCMP, or equivalent is a plus.

Key Skills

Organizational Change Management | Business Change Management | Change Impact Assessment | Business Readiness | Stakeholder Management | Change Strategy | Change Communications | Training & Enablement | User Adoption | Change Champion Network | Persona Management | Resistance Management | Sales Transformation | Sales Enablement | CRM | GTM | Forecasting | Hypercare | Adoption Metrics | Business Transformation

What Success Looks Like

The successful candidate will help ensure that impacted employees understand what is changing, why it is changing, how the change affects their role, and what they need to do differently. They will drive stakeholder alignment, improve readiness, enable users through effective training and communications, measure adoption, and provide ongoing support through implementation and post‑release stabilization.

If you are an experienced Change Manager who enjoys working across business and technology teams and driving adoption for complex transformation initiatives, we'd like to hear from you.