Senior Change Management Consultant - Retail Merchandising

Tata Consultancy Services Limited; Chicago (IL); Presencial; USD 150.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary annual incentive

Comprehensive medical coverage

401K plan

Travel opportunities

Professional development reimbursement

Descripción de la vacante

Tata Consultancy Services (TCS) is seeking a Senior Consultant in Chicago to lead business change management initiatives within North America Retail Business Consulting. You will translate strategy into actionable change plans, engage stakeholders and guide adoption across merchandising and operations teams.

With 6–8+ years in change management, you will drive workshops, risk mitigation, and sustainability of new ways of working across large transformation programs for retail clients.

Formación

• Bachelor's degree in business, organizational change, retail or related discipline preferred; advanced degree is a plus.
• Approximately 6-8+ years of relevant professional experience across management consulting, retail transformation, business change management or related roles.
• Demonstrated hands-on experience delivering change management within significant business transformation programs.
• Strong workshop facilitation, stakeholder management, written communication and presentation skills.
• Willingness to travel as required.

Responsabilidades

• Lead defined business change management workstreams within complex retail transformation programs.
• Conduct stakeholder, organizational and change-impact assessments to identify implications for roles, responsibilities, processes, capabilities, behaviors and ways of working.
• Develop and execute practical change plans covering stakeholder engagement, communications, leadership alignment, capability building and training, business readiness, adoption and sustainment.
• Translate transformation designs into clear implications and actions for merchandising teams and other impacted stakeholders.
• Identify adoption barriers, organizational risks and resistance, and develop appropriate mitigation actions with client leaders and program teams.
• Define and track change readiness and adoption measures, using stakeholder feedback and business performance indicators to refine interventions.
• Facilitate workshops, working sessions and stakeholder interviews to understand impacts, build alignment and support implementation.
• Support pilots, rollout and post-implementation activities to embed new processes and ways of working.

Conocimientos

Change management

Stakeholder engagement

Workshop facilitation

Problem solving

Educación

Bachelor's degree in business/organizational change/retail

Bachelor's degree in Computer Science

Descripción del empleo

Tata Consultancy Services (TCS) is seeking a Senior Consultant in Chicago to lead business change management initiatives within North America Retail Business Consulting. You will translate strategy into actionable change plans, engage stakeholders and guide adoption across merchandising and operations teams.

With 6–8+ years in change management, you will drive workshops, risk mitigation, and sustainability of new ways of working across large transformation programs for retail clients.