Senior Change Management & Client Onboarding Lead

Ascendum Solutions; Cincinnati (OH); On-site; USD 95,000 - 130,000; Full time

Job summary

Ascendum Solutions seeks a Sr. Project Manager to lead stakeholder engagement and change enablement for a major banking transformation.

You will guide onboarding, training, and validation to ensure a smooth transition with minimal disruption. Responsibilities include designing communication strategies, readiness programming, and runbooks while coordinating with client and vendor teams to maintain confidence and continuity.

Qualifications

• 7+ years in a Project Management role with change, operations and client/vendor management.
• Exceptional communication skills with banking client services or RM enablement.
• Experience handling complex audience segmentation (Retail vs Wholesale).

Responsibilities

• Lead change management initiatives and client communications.
• Coordinate client meetings and distribute notifications, FAQs, and RM Playbooks.
• Onboard clients for UAT, validate feature readiness, and provide training/runbooks.
• Assess readiness, present findings clearly, and pivot as needed.
• Escalate risks and manage multiple workstreams with cross-functional teams.

Skills

Change management

Stakeholder management

Communication

Project management

Risk management

Job description

Ascendum Solutions seeks a Sr. Project Manager to lead stakeholder engagement and change enablement for a major banking transformation.

You will guide onboarding, training, and validation to ensure a smooth transition with minimal disruption. Responsibilities include designing communication strategies, readiness programming, and runbooks while coordinating with client and vendor teams to maintain confidence and continuity.