SaaS Onboarding Program Manager

Ascensus; Pennsylvania; On-site; USD 100,000 - 140,000; Full time

Job summary

Ascensus, a leading technology and service platform powering savings plans, seeks a Program Leader to own end-to-end onboarding programs from planning through execution.

You will partner with Product, Relationship Management, Software Development, Sales, Service, and Implementation to ensure onboarding readiness, defining goals, milestones, and governance. This role emphasizes process improvement and KPI-driven oversight.

Qualifications

• Bachelor's degree in Business, IS, Communications, or related field.
• 5+ years in program management, customer success, operations, or enablement.
• Experience leading cross-functional initiatives.
• Strong PM, communication, and stakeholder management.
• Familiar with SaaS product deployments.

Responsibilities

• Own onboarding programs from planning through execution and improvement.
• Define program goals, milestones, and governance.
• Develop scalable onboarding frameworks and playbooks.
• Collaborate with Product, Relationship Mgmt, Software Development, Sales, Service, and Implementation.
• Lead change management for new tools and processes.
• Develop and monitor KPIs like time-to-productivity, software adoption, CSAT.
• Present insights to business leaders and protect confidential data.

Skills

Program management

Cross-functional collaboration

Stakeholder management

SaaS onboarding

Communication

Education

Bachelor's degree in Business/IS/Communications

Tools

CRM (Salesforce)

Dashboard tools

Onboarding platforms

Job description

Ascensus, a leading technology and service platform powering savings plans, seeks a Program Leader to own end-to-end onboarding programs from planning through execution.

You will partner with Product, Relationship Management, Software Development, Sales, Service, and Implementation to ensure onboarding readiness, defining goals, milestones, and governance. This role emphasizes process improvement and KPI-driven oversight.