Client Project Manager

Ascendum Solutions; Cincinnati (OH); On-site; USD 95,000 - 130,000; Full time

Job summary

Ascendum Solutions seeks a Sr. Project Manager to lead stakeholder engagement and change enablement for a major banking transformation.

You will guide onboarding, training, and validation to ensure a smooth transition with minimal disruption. Responsibilities include designing communication strategies, readiness programming, and runbooks while coordinating with client and vendor teams to maintain confidence and continuity.

Qualifications

• 7+ years in a Project Management role with change, operations and client/vendor management.
• Exceptional communication skills with banking client services or RM enablement.
• Experience handling complex audience segmentation (Retail vs Wholesale).

Responsibilities

• Lead change management initiatives and client communications.
• Coordinate client meetings and distribute notifications, FAQs, and RM Playbooks.
• Onboard clients for UAT, validate feature readiness, and provide training/runbooks.
• Assess readiness, present findings clearly, and pivot as needed.
• Escalate risks and manage multiple workstreams with cross-functional teams.

Skills

Change management

Stakeholder management

Communication

Project management

Risk management

Job description

This Sr. Project Manager leads stakeholder engagement and change enablement for a large banking transformation program impacting a diverse client base. This role designs and executes communication strategies, readiness programming, and client onboarding activities that ensure a smooth transition with minimal business disruption. By guiding clients through adoption, training, and validation activities, the CSM helps maintain client confidence and operational continuity throughout the migration.

Focus: Change Management & Communication

Core Responsibilities:

• Working not only with client managers and stakeholder, but client's customer stakeholders to lead change management initiatives, operational expectations and ensure daily communication is established for benchmarking and status updates.
• Coordinating and conducting client meetings.
• Develop and distribute client notification letters, FAQs, and RM Playbooks.
• Coordinate the T-30 through T-Day communication cadence.
• Onboard clients for UAT, validate feature readiness, and deliver training/runbooks.
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
• Measure progress/behavior and apply pivot approach if necessary

Requirements:

• 7+ years in a Project Management role, with experience in change, operations and client/vendor relationship management
• Exceptional communication skills and experience in banking client services or RM enablement.
• Ability to manage complex audience segmentation (Retail vs. Wholesale vs. Transmission-enabled).
• Refine, lead and execute plans enabling faster adoption, greater utilization, and higher proficiency
• Identify and escalation risks while managing multiple workstreams.
• Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.