Senior Change Leader, Tech Transformation

USAA Life Insurance Company; San Antonio (TX); Híbrido; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

USAA Life Insurance Company seeks a Change Partner Lead to guide the people and organizational aspects of Technology's transformation. You will advise senior leaders, mentor change partners, and partner with project teams to embed lasting shifts in culture, leadership behavior, and ways of working.

You will diagnose organizational dynamics, design integrated change strategies, and ensure adoption through communications, training, and stakeholder engagement.

Formación

• Bachelor's degree or four years of relevant education, training, and/or professional experience in lieu of a degree.
• Advanced degree in organizational development, organizational psychology, business, human resources, leadership, behavioral science, or related field preferred but not required.

Responsabilidades

• Leads the people and organizational side of Technology's transformation, partnering across functions to turn the Technology strategy into lasting shifts in how leaders lead, how teams work, and how decisions get made.
• Develops and integrates change strategy across a portfolio of initiatives tied to a USAA Strategic Priority. Identifies impacted audiences, integration points, dependencies, and barriers, and assesses the impact of the portfolio.
• Serves as a trusted advisor to senior executives. Coaches and influences them to lead change in a highly matrixed organization and facilitates leadership discussions that build alignment and clarify priorities.
• Consults with project teams and influences their change plans. Guides them in driving change effectively, assessing change impact, and delivering stakeholder engagement, communications, training, and adoption support, so each team owns the success of its change and stays aligned to the Technology strategy.
• Facilitates partnerships that support change. Brings together partners across HR, Communications, Learning, Strategy, and Risk, and helps project teams engage change management and readiness resources.
• Helps Technology teammates navigate their own changes as part of Technology's transformation, with practical support, clear communication, and readiness.
• Uses employee insights, data, and business results to evaluate progress, refine strategies and best practices, and improve adoption.
• Develops scalable, reusable change tools, such as templates, stakeholder assessments, and communication plans, that the team and project teams can use.
• Coaches and develops change partners. Matures the change management discipline and builds organizational change capability through thought leadership.
• Identifies and manages risk, including transformation risks such as leader alignment, workforce disruption, and culture.

Conocimientos

Change management

Organizational design

Management consulting

Leadership coaching

Educación

Bachelor's degree

Advanced degree preferred

Descripción del empleo

USAA Life Insurance Company seeks a Change Partner Lead to guide the people and organizational aspects of Technology's transformation. You will advise senior leaders, mentor change partners, and partner with project teams to embed lasting shifts in culture, leadership behavior, and ways of working.

You will diagnose organizational dynamics, design integrated change strategies, and ensure adoption through communications, training, and stakeholder engagement.