TCC Senior Change Delivery Manager

Crump Life Insurance Svcs Inc; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off and sick days

Job summary

Truist Financial Corporation seeks an executive leader to drive governance and strategic leadership across a portfolio of high-visibility initiatives for the Technology & Contact Center (TCC). The role guides programs aligned to business objectives and partners with enterprise stakeholders for successful delivery and change management in AI transformation efforts.

Working with executive leadership, McKinsey, and technology teams, you will develop executive presentations and change management

Qualifications

• Bachelor’s degree or equivalent education and training.
• 12+ years of experience in consulting, project management or related roles.
• Expert understanding of project management framework and large-scale initiatives.
• Strong understanding of business and technology organizations and policies.
• Advanced view of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile project management methodologies.
• Knowledge of banking/investment platforms and operations.
• Excellent written and verbal communications; ability to influence leadership.

Responsibilities

• Oversee health of multiple project portfolios: intake, planning, readiness, execution.
• Lead internal and external teams to deliver PM, BA, readiness, and communications.
• Coordinate with Risk partners to align with enterprise standards.
• Prepare project materials ensuring traceability and governance.
• Assist with prioritization and planning across portfolios.
• Build relationships with leaders to secure buy-in for delivery plans.
• Provide portfolio dashboards and executive summaries for leaders.
• Attract and develop top talent to align with Truist values.

Skills

Strategic leadership

Portfolio management

Change management

Stakeholder engagement

Executive communications

Project management

Business analysis

AI transformation

Agile & Waterfall

Presentation skills

Education

Bachelor's degree

MBA

Tools

Microsoft Office

PM software

Job description

Job Overview

This executive leader will provide oversight, governance, and strategic leadership for a portfolio of highly visible, cross-functional initiatives supporting the Technology & Contact Center (TCC) organization. The role is responsible for ensuring programs are effectively executed, aligned to business objectives, and delivered in partnership with enterprise stakeholders across Technology, Risk, Compliance, Operations, and Customer Experience. A key near-term priority will be leading organizational change management efforts for TCC's AI transformation initiatives under the Truist Next Generation Engineering (TNE) program. Working closely with executive leadership, McKinsey, TCC Enablement & Readiness, Communications, technology leaders, and project teams, this individual will help drive adoption, readiness, stakeholder engagement, and execution of strategic AI initiatives. The role requires both executive leadership and hands-on individual contributor work, including development of executive presentations, communications, and change management deliverables.

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Essential Duties and Responsibilities

1. Oversee and monitor the overall health of multiple project portfolios, including intake, planning, business readiness, and execution.
2. Provide direct leadership to teams of internal and external resources to ensure their ability to effectively deliver appropriate project management, business analysis, business readiness, and client and teammate communications.
3. Engage with various partners, including Risk partners, to ensure project review, oversight, and mitigation plans are in accordance with enterprise standards.
4. Oversee the preparation of project materials and artifacts ensuring project documentation has the appropriate level of traceability.
5. Contribute to short and long-term project prioritization and planning for assigned portfolio and ensuring coordination of planning of initiatives in other areas.
6. Establish and maintain relationships with key leaders to ensure coordination, support and buy-in of delivery plans within the assigned portfolio
7. Provides portfolio level dashboards and executive summaries to keep leaders abreast of the health of the line of business portfolio
8. Attract, retain, and develop top talent, providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values

Attract, retire, and develop top talent, providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values

Qualifications Required

1. Bachelor’s degree in a business-related field, or equivalent education and related training
2. 12+ years of experience in consulting, project management or process improvement related role.
3. Expert understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
5. Advanced understanding of process improvement methodologies (e.g., Six Sigma)
6. Experience with Waterfall and Agile project management methodologies
7. Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems
8. Strong organizational skills and attention to detail.
9. Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
10. Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
11. Ability and willingness to learn and adapt as the needs of the job change
12. Demonstrated proficiency in computer applications, such as Microsoft Office software products
13. Ability to travel as needed, occasionally overnight

Preferred Qualifications

1. Advanced degree in a relevant field of work (e.g., MBA)
2. Project Management Professional (PMP) Certification
3. Process Improvement Professional (e.g. Six Sigma certification)

Available Benefits

• General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity and Employment Policies

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.