Senior CGL Casualty Claims Manager – Hybrid, Richmond

The Hanover Insurance Group; Richmond (VA); Hybride; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401K with company match

Tuition reimbursement

PTO

Company holidays

Résumé du poste

The Hanover Insurance Group in Richmond, VA seeks a Manager Casualty Claims to lead a claims handling team and ensure high-quality investigations, performance management, and fraud controls. This hybrid role blends on-site supervision with strategic oversight across litigation risk and vendor relationships.

You will mentor staff, analyze claims trends with tools like Power BI, and guide negotiations to protect policy and financial integrity.

Qualifications

• Bachelor's degree; Generally, 5-7 years related claims experience; supervisory experience preferred but not required
• Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools for documentation, reporting, and process optimization
• Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment
• Skilled in leading negotiations with stakeholders to achieve fair outcomes while maintaining policy and financial integrity
• Capable of resolving complex or sensitive disputes with empathy and adherence to organizational guidelines
• Effective verbal and written communicator across diverse audiences and situations; able to draft factual, objective work products

Responsabilités

• Oversees the day-to-day operations of a claims handling team including the investigation and evaluation of claims.
• Monitor and assess employee performance through spot checks and data tools; provide feedback and implement improvement plans.
• Develop and implement continuous improvement initiatives to enhance the investigative process.
• Create and enforce protocols to detect and prevent fraudulent claims; review claims with potential fraud.
• Collaborate with legal teams to ensure proper handling of litigation cases and manage costs.
• Provide regular updates and reports to senior management on claims performance.

Connaissances

Mentoring

Leadership

Data analysis

Negotiation

Customer service

Communication

Formation

Bachelor's degree

Outils

Power BI

Microsoft Office

Claims management systems

Description du poste

The Hanover Insurance Group in Richmond, VA seeks a Manager Casualty Claims to lead a claims handling team and ensure high-quality investigations, performance management, and fraud controls. This hybrid role blends on-site supervision with strategic oversight across litigation risk and vendor relationships.

You will mentor staff, analyze claims trends with tools like Power BI, and guide negotiations to protect policy and financial integrity.