CGL Casualty Claims Manager - Hybrid in Richmond

Hanover Insurance Group, Inc.; Richmond (VA); Híbrido; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Hanover Insurance Group, Inc. in Richmond, VA is seeking a Manager Casualty Claims to lead a team of handlers with a focus on high performance and customer service.

This full-time exempt role offers a hybrid schedule with two days in the office, coordinating investigations, settlements, and litigation support as needed. The role requires strong leadership, mentoring, and negotiation skills, plus expertise in state comparative negligence principles and claims best practices.

Formación

• Bachelor’s degree required; 5–7 years related claims experience; supervisory experience preferred but not required.
• Proficiency with Microsoft Office Suite, claims systems, and data analysis tools.

Responsabilidades

• Oversees day-to-day operations of the claims handling team including investigation and evaluation of claims.
• Monitor and assess employee performance through spot checks and data tools; provide feedback and improvement plans.
• Develop and implement continuous improvement initiatives for the investigative process.

Conocimientos

Microsoft Office

Power BI

Claims management systems

Data analysis

Mentoring

Negotiation

Leadership

Communication

Educación

Bachelor’s degree

Herramientas

Excel

Power BI

Descripción del empleo

Hanover Insurance Group, Inc. in Richmond, VA is seeking a Manager Casualty Claims to lead a team of handlers with a focus on high performance and customer service.

This full-time exempt role offers a hybrid schedule with two days in the office, coordinating investigations, settlements, and litigation support as needed. The role requires strong leadership, mentoring, and negotiation skills, plus expertise in state comparative negligence principles and claims best practices.