Senior Central Services Specialist

Emser Tile; Ontario (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Emser Tile in Ontario, CA is seeking a Central Services Representative to support national accounts with day-to-day order management across Builder, Commercial, Retail, and Mass Merchant segments. You will handle orders, credits, escalations, and ensure accurate processing and timely communication.

The CSR role emphasizes ERP order systems, collaboration with internal teams, and providing a single point of contact for branch teams and customers.

Qualifications

• Excellent customer service skills; especially when handling escalations.
• Strong verbal and written communication skills.
• Attention to detail; focus on execution and timely completion of tasks.
• Knowledge of ERP ordering systems and order management processes.

Responsibilities

• Process orders, issue credits, and handle customer escalations.
• Review open order reports to avoid shipment delays.
• Sourcing material and coordinating transportation for delivery.
• Manage return authorizations and pricing issues.
• Coordinate with internal departments and suppliers to meet order requirements.

Skills

Customer service

Communication

Order management

Attention to detail

Problem solving

Cross-functional collaboration

Tools

ERP systems

Job description

Emser Tile in Ontario, CA is seeking a Central Services Representative to support national accounts with day-to-day order management across Builder, Commercial, Retail, and Mass Merchant segments. You will handle orders, credits, escalations, and ensure accurate processing and timely communication.

The CSR role emphasizes ERP order systems, collaboration with internal teams, and providing a single point of contact for branch teams and customers.