Central Services Specialist – High-Volume Order Management

Emser-Tile; Ontario (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Emser-Tile is seeking a Central Services Representative to support national accounts across Builder, Commercial, Retail and Internet channels, handling orders, credits, and fielding escalations with accuracy and speed. The CSR uses ERP and related systems to manage order entry, pricing, and delivery coordination.

You will collaborate with internal teams and customers, ensure on-time shipments, monitor open orders, and process returns, credits, and short pays while maintaining high service levels

Qualifications

• Knowledge of ERP ordering systems.
• Excellent customer service and handling escalations.
• Strong communication and attention to detail.

Responsibilities

• Process orders, issue credits, and handle customer escalations.
• Audit orders for pricing adherence and price overrides.
• Coordinate transportation and scheduling of deliveries.
• Manage returns, short pays, and credits.
• Respond to inquiries via email and phone with accuracy and timeliness.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Tools

ERP systems

Job description

Emser-Tile is seeking a Central Services Representative to support national accounts across Builder, Commercial, Retail and Internet channels, handling orders, credits, and fielding escalations with accuracy and speed. The CSR uses ERP and related systems to manage order entry, pricing, and delivery coordination.

You will collaborate with internal teams and customers, ensure on-time shipments, monitor open orders, and process returns, credits, and short pays while maintaining high service levels