Hybrid Warehouse and Customer Support Rep (38757)

Emser Tile; Bakersfield (CA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Emser Tile is seeking a versatile Hybrid Warehouse and Customer Support Representative for the Bakersfield, CA branch. The role combines warehouse operations with customer service responsibilities, supporting both client-facing activities and inventory management.

The position is full-time and hybrid, emphasizing strong customer service and efficient operational support within a growing tile distribution environment.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.

Skills

Customer service

Inventory management

JDE system

Forklift operation

Bilingual Spanish/English

Team collaboration

Attention to detail

Mathematics for inventory

Communication

Tools

JDE system

Job description

Overview

Emser Tile LLC is seeking a versatile Hybrid Warehouse and Customer Support Representative for the Bakersfield, CA branch. The role combines warehouse operations with customer service responsibilities, supporting both client-facing activities and inventory management. This is a full-time hybrid position with an emphasis on delivering strong customer service and efficient operational support.

Responsibilities

• Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Greet customers, resolve inquiries and complaints, and represent Emser Tile as the face of the company for new and returning clients.
• Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping.
• Collaborate with the Branch Operations team and Sales Team to deliver excellent customer experience and support branch and market goals.
• Support the ISR and/or Operations Manager with walk-in showroom customers.
• Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies.
• Maintain and reconcile warehouse inventory, address discrepancies, and generate inventory reports under supervisor direction.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Assist in showroom maintenance as needed, including cleaning, updating samples and labels, and conducting monthly showroom audits.
• Perform inventory receiving, recording, issuing, and transporting goods as required, ensuring accuracy and efficiency.
• Assist Operations Manager and/or ISR in preparing basic sample boards for branch or customer showrooms.
• Fulfills other tasks as assigned to support both customer service and warehouse operations.

Qualifications

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team in a busy environment.
• Strong leadership, critical thinking, decision-making, and listening skills.
• Relationship-building skills with composure under pressure and a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience with a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Physical Requirements

• Stand, use hands, and reach with hands and arms for prolonged periods.
• Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities.
• Lift and/or move up to 50 pounds regularly.
• Specific vision abilities include close vision, peripheral vision, and ability to adjust focus.
• Exposure to moving mechanical parts and occasional fumes or airborne particles.
• May encounter a wide range of temperatures and loud noise levels.
• Ability to talk on the phone and use computers for extended periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Information

• There are no direct reports for this position.
• Regular, predictable attendance is an essential function of the job.
• This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs.
• Ability to operate a forklift safely and efficiently will be required.
• Employees are expected to maintain a clean, professional appearance and adhere to the company’s dress code policy to represent our brand.

Equal Opportunity and Accommodations

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, individual qualifications and merit. Applicants may request accommodations needed to participate in the application process by contacting the Emser Tile Talent Acquisition Team at [e-mail] or 323-650-2000 in accordance with the Americans with Disabilities Act.