Senior Center Engagement Specialist

City of Bullhead City; Bullhead City (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

City of Bullhead City is seeking an organized Front Desk/Customer Service representative to greet participants, answer inquiries by phone and email, and register attendees for programs. The role includes handling payments, check-in/out, and maintaining the activity calendar and front-desk area.

You will monitor communications, support events, and assist with tours while upholding a welcoming, professional environment and ensuring security compliance.

Qualifications

• High school diploma or equivalent.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office and the ability to learn City-specific software.
• Ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively as part of a team.
• Strong organizational skills, attention to detail, and a positive, approachable attitude.

Responsibilities

• Welcome participants and visitors; provide courteous, professional assistance and information about Center programs, activities, and services.
• Answer telephone calls and emails professionally; monitor email throughout the workday and use the facility announcement system to communicate timely information.
• Register participants for programs, process payments, and manage daily participant and visitor check-in and check-out to maintain accurate attendance records and support facility security.
• Maintain the activity calendar, Atmosphere TV content, and the Center’s Facebook page; keep the front desk clean, organized, and professional.
• Conduct facility tours and provide intermittent front-desk and telephone coverage for staff breaks.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

City-specific software

Task prioritization

Multitasking

Independent work

Team collaboration

Organizational skills

Education

High school diploma or equivalent

Valid State Driver’s License

Tools

Microsoft Office

Job description

City of Bullhead City is seeking an organized Front Desk/Customer Service representative to greet participants, answer inquiries by phone and email, and register attendees for programs. The role includes handling payments, check-in/out, and maintaining the activity calendar and front-desk area.

You will monitor communications, support events, and assist with tours while upholding a welcoming, professional environment and ensuring security compliance.