Senior CCaaS Engineer – AWS Connect & Cloud Solutions

Objectways

Phoenix (AZ)

On-site

USD 130,000 - 150,000

Full time

4 days ago

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Job summary

Objectways is seeking a Senior CCaaS Engineer to design, develop, and maintain AWS Connect-based contact center solutions on-site in Phoenix, AZ. The role emphasizes cloud architecture, security, and scalable infrastructure, with a focus on CI/CD, DevOps practices, and strong leadership.

Responsibilities include software development, infrastructure management, database oversight, and continuous improvement across cloud environments while collaborating with stakeholders to ensure secure,

Qualifications

Experience with Agile development, CI/CD pipelines and DevOps practices.
Proficient in GitHub Actions for automated release management.
Strong system design and modeling skills for complex architectures.
Solid knowledge of data structures, algorithms, and design patterns.
Excellent written communication and documentation abilities.
Strong cloud security, encryption, and OAuth knowledge.
Proactive improvement mindset and leadership in teams.
Excellent cross-functional communication with both technical and non-technical stakeholders.

Responsibilities

Design, develop, and maintain CCaaS systems using AWS Connect.
Manage software development, infrastructure, and cloud solutions.
Collaborate with cross-functional teams to deliver secure, efficient cloud environments.
Identify opportunities for system improvements and performance optimization.