Remote AWS Connect Engineer — CCaaS Specialist

AHU Technologies Inc

Washington (District of Columbia)

On-site

USD 82,656 - 123,984

Full time

14 days+

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Benefits offered by this job

Remote work options

Job summary

AHU Technologies Inc. seeks an AWS Connect Specialist contractor to design, deploy, and optimize an Amazon Connect-based contact center for a DC-area government client.

Responsibilities include building contact flows, dashboards, outbound campaigns, and integrations with Lambda/DynamoDB, with a focus on security and compliance. The candidate will work remotely with periodic on-site reviews in Washington, DC, and collaborate with stakeholders, security teams, and IT project managers to ensure

Qualifications

Hands-on Amazon Connect CCaaS experience (not just AWS infra).
3+ years with Amazon Connect and AWS services.
Experience scripting and integrating AWS services (Lambda, DynamoDB, S3).
AWS CI/CD experience to deploy and customize Connect.
AWS certifications are a plus.

Responsibilities

Design, document, and implement contact flows in Amazon Connect.
Develop dashboards and reports in Amazon Connect and QuickSight.
Configure outbound campaigns and customer surveys within Connect.
Integrate Connect with other systems using AWS services.
Ensure security controls and compliance with district requirements.

Skills

Amazon Connect CCaaS

AWS CI/CD

Lambda integration

DynamoDB

VoIP knowledge

Contact flow design

KPI dashboards

Cross-functional teamwork

Security/compliance

Education

Engineering or related field

Tools

Amazon Connect

Lambda

DynamoDB

Lex

Job description

AHU Technologies Inc. seeks an AWS Connect Specialist contractor to design, deploy, and optimize an Amazon Connect-based contact center for a DC-area government client.

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