Senior Systems Engineer: Contact Center & Cloud Automation

Compunnel, Inc.; Westlake (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Ohio is seeking a Senior Systems Engineer to enhance enterprise-level Contact Center platforms. This role involves developing scalable application code and collaborating with agile teams to deliver innovative solutions. Ideal candidates should have extensive experience in systems engineering, including proficiency in Java, Ansible, and cloud platforms like AWS. A commitment to quality and continuous learning in a fast-paced environment is essential. This position offers opportunities for technical growth and collaboration.

Qualifications

• 8+ years of experience as a Software, Systems, or DevOps Engineer.
• Hands-on experience with Contact Center systems.
• Strong troubleshooting skills for complex application and infrastructure issues.

Responsibilities

• Develop, enhance, and maintain high-quality, scalable application code.
• Design, test, and troubleshoot Contact Center and telephony products.
• Monitor, optimize, and troubleshoot application performance.

Skills

Java

Ansible

Python

Docker

Kubernetes

Jenkins

Education

Bachelor’s degree in Computer Science or equivalent field

Tools

Amazon Web Services (AWS)

APM tools

Job description

A technology solutions provider in Ohio is seeking a Senior Systems Engineer to enhance enterprise-level Contact Center platforms. This role involves developing scalable application code and collaborating with agile teams to deliver innovative solutions. Ideal candidates should have extensive experience in systems engineering, including proficiency in Java, Ansible, and cloud platforms like AWS. A commitment to quality and continuous learning in a fast-paced environment is essential. This position offers opportunities for technical growth and collaboration.