Senior Systems Engineer: Contact Center & Cloud Automation

Compunnel Inc.; Westlake (OH); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

A technology solutions provider in Ohio is seeking a Senior Systems Engineer to enhance enterprise-level Contact Center platforms. This role involves developing scalable application code and collaborating with agile teams to deliver innovative solutions. Ideal candidates should have extensive experience in systems engineering, including proficiency in Java, Ansible, and cloud platforms like AWS. A commitment to quality and continuous learning in a fast-paced environment is essential. This position offers opportunities for technical growth and collaboration.

Qualificações

• 8+ years of experience as a Software, Systems, or DevOps Engineer.
• Hands-on experience with Contact Center systems.
• Strong troubleshooting skills for complex application and infrastructure issues.

Responsabilidades

• Develop, enhance, and maintain high-quality, scalable application code.
• Design, test, and troubleshoot Contact Center and telephony products.
• Monitor, optimize, and troubleshoot application performance.

Conhecimentos

Java

Ansible

Python

Docker

Kubernetes

Jenkins

Formação académica

Bachelor’s degree in Computer Science or equivalent field

Ferramentas

Amazon Web Services (AWS)

APM tools

Descrição da oferta de emprego

The Senior Systems Engineer will support the design, development, enhancement, and operations of enterprise-level Contact Center platforms that power voice, email, and web-chat communication channels.

This role is part of an agile engineering team focused on delivering scalable, reliable, and innovative solutions that support millions of users annually.

The ideal candidate is collaborative, curious, and committed to continuous learning while delivering high-quality technical solutions in a fast-paced environment.

Key Responsibilities

• Develop, enhance, and maintain high-quality, scalable, and reusable application code.
• Design, test, support, and troubleshoot Contact Center and telephony products.
• Implement CI/CD pipelines and automation using Jenkins.
• Build and deploy containerized applications using Docker and Kubernetes.
• Collaborate within Agile Scrum teams to deliver high-value engineering solutions.
• Monitor, optimize, and troubleshoot application performance using APM tools and best practices.
• Ensure strong operational integrity and reliability for applications running in 24/7 environments.
• Drive innovation, continuous improvement, and best-in-class engineering practices.
• Take ownership and demonstrate accountability in all assigned tasks and deliverables.

Required Qualifications

• Bachelor’s degree in Computer Science or equivalent field.
• 8+ years of experience as a Software, Systems, or DevOps Engineer.
• Hands-on experience designing, developing, testing, supporting, and troubleshooting Contact Center systems.
• Proficiency in Java, Ansible, Python, or similar programming languages.
• Experience working with Docker, Kubernetes, and container-based environments.
• Expertise with Jenkins, particularly building and maintaining declarative CI/CD pipelines.
• Strong knowledge of UNIX operating systems and shell scripting.
• Hands-on experience with Amazon Web Services (AWS) or similar cloud platforms.
• Strong troubleshooting skills for complex application and infrastructure issues.
• Working knowledge of APM tools and performance monitoring techniques.
• Familiarity with Agile methodologies such as Scrum or Kanban.
• Ability to work independently in high-visibility, time-sensitive environments.
• Self-motivated, collaborative, innovative, and committed to continuous learning.

Preferred Qualifications

• Experience with Genesys Engage or similar Contact Center platforms is a plus.

Top Skills Required

• Ansible – configuration management, provisioning, and application deployment
• Contact Center experience – experience with telephony or customer interaction platforms (e.g., Genesys Engage)