Cloud CCaaS Architect: Voice & Contact Center

Mogi I/O : OTT/Podcast/Short Video Apps for you; United States; Remote; USD 151,536 - 165,312; Full time

Job summary

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The position is remote with onsite engagements required occasionally. Ideal candidates should have over 10 years of experience in contact center design and architecture. Proficiency in Microsoft Dynamics and expertise in voice bots are essential for this role.

Qualifications

• 10+ years of experience in high-volume contact center design.
• Hands-on experience with Microsoft Dynamics and Azure Communication Services.
• Expertise in developing Natural Language Voice Bots.

Responsibilities

• Design and implement next-generation voice and cloud contact center architectures.
• Lead migration to cloud-based CCaaS environments.
• Integrate Natural Language IVR and ChatBOTs.

Skills

High-volume contact center design

Microsoft Dynamics Contact Center

Natural Language Voice Bots

CTI solutions integration

Omnichannel contact center infrastructure

PCI compliance

Microsoft Office 365 Suite

Education

Bachelor's degree in Information Systems or equivalent

Tools

Microsoft Dynamics

Azure Communication Services

Job description

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The position is remote with onsite engagements required occasionally. Ideal candidates should have over 10 years of experience in contact center design and architecture. Proficiency in Microsoft Dynamics and expertise in voice bots are essential for this role.