Senior Cloud CCaaS & IVR Architect (Remote)

Mogi I/O : OTT/Podcast/Short Video Apps for you; Pennsylvania Furnace (PA); Remote; USD 151,536 - 165,312; Full time

Job summary

A leading enterprise communications organization is looking for a Lead Unified Communications Architect to design and implement cloud contact center systems. The ideal candidate has over 10 years of experience in contact center architecture, along with expertise in Microsoft Dynamics and voice bot development. This role is remote with periodic onsite engagements, offering a competitive rate of $110–120 per hour.

Qualifications

• 10+ years of experience in high-volume contact center design, architecture, and operations.
• Hands-on experience with Microsoft Dynamics Contact Center and Azure Communication Services.
• Expertise in developing Natural Language Voice Bots using AI solutions.

Responsibilities

• Design next-generation voice and cloud contact center architectures.
• Lead migration to cloud-based CCaaS environments, ensuring compliance.
• Architect Natural Language IVR and integrate CRM applications.

Skills

High-volume contact center design

Natural Language Voice Bots

Microsoft Dynamics

CTI solutions integration

PCI compliance

Microsoft Office 365 Suite

Education

Bachelor’s degree in Information Systems, Computer Science, or Business Management

Tools

Microsoft Dynamics Contact Center

Azure Communication Services

Cisco WebEx Contact Center

Job description

A leading enterprise communications organization is looking for a Lead Unified Communications Architect to design and implement cloud contact center systems. The ideal candidate has over 10 years of experience in contact center architecture, along with expertise in Microsoft Dynamics and voice bot development. This role is remote with periodic onsite engagements, offering a competitive rate of $110–120 per hour.