CCaaS Solution Architect: Elevate Contact Center Experience

Revel IT; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm in Columbus, Ohio, is seeking an experienced architect specialized in CCaaS platforms. The role involves designing solutions, engaging in requirements and design workshops, and translating operational needs into technical designs. Candidates should possess a relevant bachelor's degree along with CCaaS or cloud certifications. Strong communication skills and experience across cloud architecture are essential to ensure alignment with enterprise standards.

Qualifications

• Hands-on experience designing or implementing CCaaS platforms.
• Strong understanding of call routing, IVR, and digital engagement.
• Ability to influence decisions without direct authority.

Responsibilities

• Define logical and physical architectures across CCaaS and integrations.
• Partner with stakeholders to understand functional and non-functional requirements.
• Lead architecture for integrations between CCaaS and enterprise systems.

Skills

Contact center operations

Stakeholder communication

Technical solutions translation

Enterprise programs

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

CCaaS or cloud certifications

Architecture or IT service management certifications

Job description

A leading technology firm in Columbus, Ohio, is seeking an experienced architect specialized in CCaaS platforms. The role involves designing solutions, engaging in requirements and design workshops, and translating operational needs into technical designs. Candidates should possess a relevant bachelor's degree along with CCaaS or cloud certifications. Strong communication skills and experience across cloud architecture are essential to ensure alignment with enterprise standards.