Cloud CCaaS Engineer for Contact Center Solutions

Motion Recruitment; Arlington (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

A technology solutions provider is seeking a mid-level Contact Center Engineer II in Arlington, Texas. This position involves supporting and developing contact center systems while collaborating with various teams to troubleshoot issues. Ideal candidates will have 2-4 years of relevant experience and intermediate knowledge of CCaaS technologies, Azure, and AWS. The role requires excellent communication skills and the ability to work independently. A high school diploma is required, with a bachelor's degree preferred.

Qualifications

• 2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions is required.
• Must have strong people skills and ability to work independently.
• Excellent written and oral communication skills are essential.

Responsibilities

• Provide intermediate level support to contact center applications.
• Coordinate with vendors for maintenance and modifications.
• Collaborate on troubleshooting technical issues.
• Develop technical solutions using cloud-native technologies.

Skills

CCaaS technology

Cloud technologies (Azure and AWS)

Production processes for contact center environments

Best practices in IT governance

Agile Methodology

Microsoft Office, particularly Excel

Data visualization tools

Strong communication skills

Education

High School Diploma or equivalent

Bachelor’s Degree in related field

Job description

A technology solutions provider is seeking a mid-level Contact Center Engineer II in Arlington, Texas. This position involves supporting and developing contact center systems while collaborating with various teams to troubleshoot issues. Ideal candidates will have 2-4 years of relevant experience and intermediate knowledge of CCaaS technologies, Azure, and AWS. The role requires excellent communication skills and the ability to work independently. A high school diploma is required, with a bachelor's degree preferred.