Senior Contact Center Systems Engineer | CI/CD & Cloud

Compunnel Inc.; Dallas (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A technology services company is seeking 2 Senior Systems Engineers to design, deploy, and support a high-volume Contact Center platform. This role requires experience in contact center/telephony, CI/CD with Jenkins, and familiarity with Docker/Kubernetes, Python/Java, and AWS/cloud. You will engage in building scalable solutions, managing CI/CD pipelines, and collaborating in agile teams to deliver quality applications. The position is based in Dallas, TX with some onsite requirements.

Qualifications

• Experience managing high-traffic Contact Center applications.
• Strong knowledge of CI/CD principles and practices.
• Ability to work in agile development environments.

Responsibilities

• Build, test, and maintain Contact Center applications.
• Manage CI/CD pipelines and containerized deployments.
• Support Linux/UNIX systems and troubleshoot complex issues.

Skills

Contact Center/telephony experience (Genesys Engage)

CI/CD with Jenkins

Docker/Kubernetes

Python/Java

AWS/cloud

Shell scripting

Job description

A technology services company is seeking 2 Senior Systems Engineers to design, deploy, and support a high-volume Contact Center platform. This role requires experience in contact center/telephony, CI/CD with Jenkins, and familiarity with Docker/Kubernetes, Python/Java, and AWS/cloud. You will engage in building scalable solutions, managing CI/CD pipelines, and collaborating in agile teams to deliver quality applications. The position is based in Dallas, TX with some onsite requirements.