CCaaS Transformation Architect - Omnichannel & AI

Tata Consultancy Services; Edison (NJ); On-site; USD 136,500 - 210,800; Full time

Job summary

A leading global IT service provider in New Jersey is seeking a Solution Architect for Contact Center Transformation. This role involves leading the architecture for enterprise-scale solutions, defining migration roadmaps, and ensuring compliance. The ideal candidate will have extensive experience in CCaaS platforms and a solid grounding in security and compliance. This position offers a competitive salary and full-time employment.

Qualifications

• 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs.
• Hands-on with IVA/Conversational AI, Agent Assist, and speech & text analytics.
• Solid grounding in security/compliance for CCaaS.

Responsibilities

• Lead solution development for Contact Center transformation.
• Define target-state architecture and migration roadmap.
• Ensure compliance and observability.

Skills

Expertise in Genesys Cloud CX

Conversational AI

Client-facing skills

Speech/text analytics

Education

Bachelor of Computer Science

Tools

Salesforce

Dynamics 365

NICE

Verint

Job description

A leading global IT service provider in New Jersey is seeking a Solution Architect for Contact Center Transformation. This role involves leading the architecture for enterprise-scale solutions, defining migration roadmaps, and ensuring compliance. The ideal candidate will have extensive experience in CCaaS platforms and a solid grounding in security and compliance. This position offers a competitive salary and full-time employment.