CCaaS Transformation Architect - Omnichannel & AI

Tata Consultancy Services Limited; Edison (NJ); Sur place; USD 136 500 - 210 800; Plein temps

Résumé du poste

A leading global IT service provider in New Jersey is seeking a Solution Architect for Contact Center Transformation. This role involves leading the architecture for enterprise-scale solutions, defining migration roadmaps, and ensuring compliance. The ideal candidate will have extensive experience in CCaaS platforms and a solid grounding in security and compliance. This position offers a competitive salary and full-time employment.

Qualifications

• 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs.
• Hands-on with IVA/Conversational AI, Agent Assist, and speech & text analytics.
• Solid grounding in security/compliance for CCaaS.

Responsabilités

• Lead solution development for Contact Center transformation.
• Define target-state architecture and migration roadmap.
• Ensure compliance and observability.

Connaissances

Expertise in Genesys Cloud CX

Conversational AI

Client-facing skills

Speech/text analytics

Formation

Bachelor of Computer Science

Outils

Salesforce

Dynamics 365

NICE

Verint

Description du poste

A leading global IT service provider in New Jersey is seeking a Solution Architect for Contact Center Transformation. This role involves leading the architecture for enterprise-scale solutions, defining migration roadmaps, and ensuring compliance. The ideal candidate will have extensive experience in CCaaS platforms and a solid grounding in security and compliance. This position offers a competitive salary and full-time employment.