Cloud CCaaS Architect - AI-Driven Unified Communications

Mogi I/O : OTT/Podcast/Short Video Apps for you; United States; Hybrid; USD 151,536 - 165,312; Full time

Job summary

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement large-scale cloud-based systems. The position is remote with requirements for onsite engagements. Candidates should have over 10 years of experience, particularly in contact center architecture and Microsoft Dynamics, with a strong grasp of PCI compliance. This full-time role offers competitive hourly compensation.

Qualifications

• 10+ years of experience in high-volume contact center design, architecture, and operations.
• Proven experience integrating CTI solutions with Microsoft Dynamics CE or comparable CRM platforms.
• Strong architecture experience in omnichannel contact center infrastructure.

Responsibilities

• Design, implement, and optimize next-generation voice and cloud contact center architectures.
• Lead migration from on-prem contact centers to cloud-based CCaaS environments.
• Architect and integrate Natural Language IVR, ChatBOTs, and CRM applications.

Skills

High-volume contact center design

Microsoft Dynamics Contact Center

Natural Language Voice Bots

CTI solutions integration

Omnichannel contact center infrastructure

PCI compliance models

Microsoft Office 365 Suite

Azure DevOps TestingModule

Education

Bachelor’s degree in Information Systems, Computer Science, or Business Management

Job description

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement large-scale cloud-based systems. The position is remote with requirements for onsite engagements. Candidates should have over 10 years of experience, particularly in contact center architecture and Microsoft Dynamics, with a strong grasp of PCI compliance. This full-time role offers competitive hourly compensation.