Cloud CCaaS Architect (Remote) — AI & PCI-Compliant Voice

Mogi I/O : OTT/Podcast/Short Video Apps for you; United States; Hybride; USD 151 536 - 165 312; Plein temps

Résumé du poste

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The role focuses on migrating on-premise operations to PCI-compliant environments integrated with AI solutions. Ideal candidates have over 10 years of experience in contact centers, expertise in Microsoft Dynamics, and a thorough understanding of cloud compliance. This position allows for remote work with some onsite engagements based on project needs.

Qualifications

• 10+ years of experience in contact center design and architecture.
• Hands-on experience with Microsoft Dynamics and Azure Communication Services.
• Expertise in developing Natural Language Voice Bots.

Responsabilités

• Design and optimize next-generation voice and contact center architectures.
• Lead migration to cloud-based CCaaS environments, ensuring PCI compliance.
• Integrate Natural Language IVR and CRM applications.

Connaissances

High-volume contact center design

Microsoft Dynamics Contact Center

Natural Language Voice Bots

CTI solutions integration

Omnichannel contact center infrastructure

PCI compliance models

Microsoft Office 365 Suite

Formation

Bachelor’s degree in Information Systems or Business Management

Outils

Microsoft Dynamics

Azure Communication Services

Cisco WebEx Contact Center

Nuance IVR systems

Description du poste

A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The role focuses on migrating on-premise operations to PCI-compliant environments integrated with AI solutions. Ideal candidates have over 10 years of experience in contact centers, expertise in Microsoft Dynamics, and a thorough understanding of cloud compliance. This position allows for remote work with some onsite engagements based on project needs.