Cloud CCaaS Architect (Remote) — AI & PCI-Compliant Voice
Mogi I/O : OTT/Podcast/Short Video Apps for you
14 days+
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Job summary
A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The role focuses on migrating on-premise operations to PCI-compliant environments integrated with AI solutions. Ideal candidates have over 10 years of experience in contact centers, expertise in Microsoft Dynamics, and a thorough understanding of cloud compliance. This position allows for remote work with some onsite engagements based on project needs.
Qualifications
- 10+ years of experience in contact center design and architecture.
- Hands-on experience with Microsoft Dynamics and Azure Communication Services.
- Expertise in developing Natural Language Voice Bots.
Responsibilities
- Design and optimize next-generation voice and contact center architectures.
- Lead migration to cloud-based CCaaS environments, ensuring PCI compliance.
- Integrate Natural Language IVR and CRM applications.
Skills
High-volume contact center design
Microsoft Dynamics Contact Center
Natural Language Voice Bots
CTI solutions integration
Omnichannel contact center infrastructure
PCI compliance models
Microsoft Office 365 Suite
Education
Bachelor’s degree in Information Systems or Business Management
Tools
Microsoft Dynamics
Azure Communication Services
Cisco WebEx Contact Center
Nuance IVR systems
Job description
A leading enterprise communications organization is seeking a Voice Phone Cloud Contact Center Architect to design and implement cloud-based voice systems. The role focuses on migrating on-premise operations to PCI-compliant environments integrated with AI solutions. Ideal candidates have over 10 years of experience in contact centers, expertise in Microsoft Dynamics, and a thorough understanding of cloud compliance. This position allows for remote work with some onsite engagements based on project needs.
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