Senior Catering & Events Manager

Highgate Hotels L.P.; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Highgate Hotels in Boston's Back Bay seeks a Catering & Conference Services Manager to drive catering events from booking through post-event follow-up. You will build strong client relationships, negotiate contracts, plan catering and operations, and coordinate with operating departments to ensure successful meetings and repeat business.

The role requires 3–5 years in luxury hotel catering or related field, proficiency with Windows and Delphi, and leadership to manage events, budgets, and

Qualifications

• 3-5 years of progressive experience in a luxury hotel or related field
• Proficient in Windows, Delphi; company-approved spreadsheets and word processing
• Knowledge of F&B preparation techniques, dietary restrictions, health department rules and liquor laws

Responsibilities

• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Identify potential new business, develop a sales strategy and solicit.
• Meet/Exceed all revenue goals.
• Respond to requests by Meeting and Event Planners immediately.
• Interact with outside planners, vendors for event setup and operational requirements.
• Maintain pricing integrity and propose upscale menus and enhancements for clients.
• Create, review and revise rooming lists, VIP lists, Banquet Event Orders and Group Resumes according to established protocols.
• Plan and manage internal and/or external Pre-Event meetings as required.
• Manage Delphi and adjust space to ensure maximum revenue potential.
• Be visible on the floor and assist staff as needed during functions.
• Respond to client concerns in a timely manner, provide service recovery as required.
• Work closely with operational department managers and keep them informed of event updates, requests and concerns.
• Keep supervisor informed of challenges or matters requiring attention.
• Prepare and submit required reports in a timely manner.
• Finalize event billing and post-event communication, including post-event meetings.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Plan and execute hotel holiday and special events as requested.
• Knowledge of meeting room setups and sleeping room configurations.
• Comprehensive knowledge of all hotel departments including culinary, stewarding, banquets, audiovisual, front office, guest services, reservations, housekeeping, engineering, purchasing, accounting.
• Attend hotel meetings and training; uphold Highgate service philosophy.

Skills

Windows

Delphi

Spreadsheets

Word processing

Education

2-year college degree

Job description

Highgate Hotels in Boston's Back Bay seeks a Catering & Conference Services Manager to drive catering events from booking through post-event follow-up. You will build strong client relationships, negotiate contracts, plan catering and operations, and coordinate with operating departments to ensure successful meetings and repeat business.

The role requires 3–5 years in luxury hotel catering or related field, proficiency with Windows and Delphi, and leadership to manage events, budgets, and