Senior Luxury Catering & Events Manager

IHG Hotels & Resorts; Boston (MA); Hybrid; USD 90,000 - 100,000; Full time

Job summary

IHG Hotels & Resorts in Boston, MA is seeking a Senior Catering Manager to lead planning and execution of group room blocks, meetings, and catering events from contract turnover to event completion. You will coordinate with Sales, Banquets, Culinary, Front Office and other departments to ensure flawless execution, maximize client satisfaction and revenue.

This role offers occasional remote work after onboarding, with a flexible schedule to accommodate evenings, weekends, and holidays as business

Qualifications

• Minimum of 3–5 years of conference services, catering, event management, or luxury hospitality experience.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience in a luxury hotel, resort, or full-service convention property preferred.
• Strong knowledge of banquet operations, food and beverage service, and event logistics.

Responsibilities

• After the sales contract is executed, you will serve as the primary point of contact for clients, through event completion and billing closure.
• Coordinate all aspects of meetings, social events (galas, fundraisers, etc.), and room blocks.
• Conduct pre-convention, planning, and post-event meetings with clients and hotel leadership.
• Prepare and distribute detailed banquet event orders (BEOs), group grids/resumes, and diagrams for Client and Hotel
• Collaborate with Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, Audio Visual, and other departments to ensure seamless event execution.
• Respond promptly to client requests and proactively resolve issues before and during events.
• Ensure meeting spaces are set according to BEOs and Diagrams and Hotel Standards.
• Coordinate guestroom blocks, VIP arrivals, amenities, transportation, and special requests for group clients.
• Manage event changes, rooming lists, billing instructions, and function space adjustments as needed.
• Review event billing for accuracy and assist with final account reconciliation.
• Maximize client satisfaction while identifying opportunities to increase revenue through upselling of hotel services and amenities.
• Maintain strong relationships with repeat clients and event planners to encourage future business.
• Ensure compliance with hotel policies, safety standards, and service procedures.
• Participate in daily operations meetings and department briefings

Skills

Event coordination

Client liaison

Budget awareness

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Amadeus Delphi/Meetings & Events

Social Tables

Opera

Job description

IHG Hotels & Resorts in Boston, MA is seeking a Senior Catering Manager to lead planning and execution of group room blocks, meetings, and catering events from contract turnover to event completion. You will coordinate with Sales, Banquets, Culinary, Front Office and other departments to ensure flawless execution, maximize client satisfaction and revenue.

This role offers occasional remote work after onboarding, with a flexible schedule to accommodate evenings, weekends, and holidays as business