Senior Convention & Catering Manager — Luxury Events

Omni Hotels & Resorts; Boston (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Omni Parker House Hotel in Boston seeks a Senior Convention & Catering Services Manager to oversee planning and execution of complex events.

You will partner with Sales, Catering, Culinary, Banquets, AV, Reservations, Revenue Management, and other departments to deliver exceptional experiences while driving revenue. This senior role also mentors colleagues within the Convention Services team.

Qualifications

• 4+ years of convention services, catering, conference services, or hotel event management experience.
• Experience managing complex meetings, conventions, social events, and/or high-value programs.
• Strong knowledge of hotel operations and ability to coordinate across departments.
• Proven ability to manage multiple programs with attention to detail.
• Strong financial acumen and understanding of banquet and event revenue.
• Excellent communication, negotiation, organizational, and problem-solving skills.
• Confidence working directly with senior-level clients, executives, meeting planners, and VIP guests.
• Natural ability to build relationships and create trust with both clients and colleagues.
• Strong leadership and mentoring skills.
• Ability to remain composed and solutions-focused when plans change.
• Proactive mindset with strong follow-through and accountability.
• Experience with Delphi.fdc, Opera Cloud, Cvent, Microsoft Office preferred.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.

Responsibilities

• Serve as the primary point of contact for assigned groups and events from turnover through departure.
• Build strong relationships with clients and meeting planners by understanding goals, priorities, and expectations.
• Manage high-profile, complex, and VIP programs with confidence, professionalism, and attention to detail.
• Lead detailed planning conversations, pre-con meetings, site visits, tastings, and program reviews.
• Anticipate client needs and proactively identify solutions before issues arise.
• Be a calm, confident presence for the client throughout the planning process and during the event itself.
• Coordinate all aspects of assigned programs, including meeting space, guestroom requirements, food & beverage, audiovisual, transportation, entertainment, decor, and other ancillary needs.
• Review and maintain accurate BEOs, resumes, rooming lists, diagrams, timelines, and other event documentation.
• Conduct pre-convention meetings and ensure all departments are aligned on client expectations and operational requirements.
• Monitor changes to programs and ensure revisions are communicated quickly and accurately to all appropriate teams.
• Conduct event walk-throughs and remain visible and accessible throughout key portions of the program.
• Partner with operating departments to ensure a seamless execution from arrival through departure.
• Serve as a strong liaison between clients and hotel operating departments.
• Communicate expectations clearly and hold internal partners accountable for delivering on commitments.
• Work closely with Sales and Catering during turnover to ensure a seamless transition from the sales process into event planning.
• Partner with Banquets, Culinary, AV, Housekeeping, Engineering, Front Office, and other departments to ensure operational readiness.
• Participate in daily BEO meetings, resume meetings, and other operational meetings.
• Help identify opportunities to improve communication and processes between departments.
• Be a resource, mentor, and subject-matter expert for Convention Services Managers and Coordinators.
• Share knowledge, best practices, and creative solutions with the broader team.
• Support the onboarding and development of new team members.
• Help establish and maintain high standards for client communication, planning, documentation, and event execution.
• Lead by example through professionalism, accountability, collaboration, and a commitment to excellence.
• Look for ways to improve processes, increase efficiency, and elevate the client experience.
• Bring forward creative ideas that can enhance events and generate additional revenue.
• Stay informed on industry trends and evolving meeting and event expectations.
• Identify recurrent challenges and help develop practical solutions.
• Take ownership of special projects and initiatives as assigned.
• We''re looking for someone who is organized, confident, solutions-oriented, and genuinely passionate about hospitality.
• Bachelor''s degree in Hospitality Management, Business, or a related field preferred.

Skills

Client relations

Financial acumen

Leadership

Communication

Problem solving

Organization

Negotiation

Education

Bachelor's degree in Hospitality Management or Business

Tools

Delphi.fdc

Opera Cloud

Cvent

Microsoft Office

Job description

Omni Parker House Hotel in Boston seeks a Senior Convention & Catering Services Manager to oversee planning and execution of complex events.

You will partner with Sales, Catering, Culinary, Banquets, AV, Reservations, Revenue Management, and other departments to deliver exceptional experiences while driving revenue. This senior role also mentors colleagues within the Convention Services team.