Senior Casualty Claims Leader - Remote

CSAA; Tennessee; Remote; USD 100,000 - 133,000; Full time

Benefits offered by this job

Remote-first culture

Annual bonus eligibility

Job summary

Mobilitas, a commercial insurance company created by CSAA Insurance Group, is hiring a Sr. Supervisor, Commercial Casualty Claims - Remote. You will supervise complex auto and commercial injury claims across multiple states and provide decisions on coverage and liability with authority.

You will lead and coach a distributed team, monitor performance, oversee budgets, and collaborate with partner brokers and clients to maintain service excellence in a remote-first environment.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.

Responsibilities

• Oversees investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff in support of department strategy, ensures department goals are met.
• Provides technical expertise to adjusters; reviews files for coverage issues and liability outcomes while approving settlements.
• Manages phone queues and participates in Committee Review Process for specialty areas.

Skills

Supervisory experience

Claims knowledge

Remote team management

Policy interpretation

Communication skills

Education

Bachelor's degree

Job description

Mobilitas, a commercial insurance company created by CSAA Insurance Group, is hiring a Sr. Supervisor, Commercial Casualty Claims - Remote. You will supervise complex auto and commercial injury claims across multiple states and provide decisions on coverage and liability with authority.

You will lead and coach a distributed team, monitor performance, oversee budgets, and collaborate with partner brokers and clients to maintain service excellence in a remote-first environment.