Senior Casualty Claims Adjuster - Complex Auto & Liability

Norfolk & Dedham Insurance; Dedham (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Norfolk & Dedham Insurance is seeking an experienced casualty claims professional to manage a complex caseload of automobile and general liability claims in a collaborative team environment.

The role emphasizes mentoring junior team members, accurate liability determination, and thorough investigation of loss factors to prevent fraud while controlling costs. Strong communication and multi-state licensing are essential.

Qualifications

• Over 5+ years of experience handling bodily injury claims.
• Bachelor’s Degree or equivalent industry experience.
• Demonstrates a strong learning mindset, quickly adapting to new systems, processes, and claim practices.
• Multi-State licensed
• Solid interpersonal, oral, and written communication skills
• Ability to work independently, manage a diverse caseload, and collaborate in a team environment
• Familiarity with multi-state claims regulations a plus
• Proficiency in Microsoft Word, Excel, and Outlook

Responsibilities

• Managing a more complex caseload of automobile liability claims and general liability claims.
• Mentoring more junior members of the Casualty Team
• Analyzing insurance policies and contracts to ensure accurate coverage determinations
• Utilizing internal and external resources to investigate facts of loss with the purpose of accurately documenting liability and to rule out fraud
• Creating appropriate reserves and expense recommendations for management when appropriate
• Monitoring vendor usage and controlling expense costs

Skills

Bodily injury claims

Independent work

Team collaboration

Learning mindset

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Norfolk & Dedham Insurance is seeking an experienced casualty claims professional to manage a complex caseload of automobile and general liability claims in a collaborative team environment.

The role emphasizes mentoring junior team members, accurate liability determination, and thorough investigation of loss factors to prevent fraud while controlling costs. Strong communication and multi-state licensing are essential.