Senior Casino & Resort Operations Leader

Grand Sierra Resort; Reno (NV); On-site; USD 120,000 - 170,000; Full time

Job summary

Grand Sierra Resort seeks an Executive Casino Manager to lead all resort operations, guest services, and safety across casino, hotel, F&B, entertainment, facilities, and security. The role drives strategic decision-making and ensures regulatory compliance while maintaining exceptional guest experiences.

The successful candidate will oversee inspections, staff coaching, and cross-department coordination to sustain operational excellence and high service standards across the property, including

Qualifications

• At least ten years of resort-level guest service experience in a fast-paced, 4-Diamond+ resort environment is preferred.
• Must have two years of experience in one of: Gaming, Table Games, Hotel/Resort, Food & Beverage; multiple areas preferred.

Responsibilities

• Serve as the Executive casino manager on Duty, providing property-wide leadership and oversight of casino, hotel, food & beverage, entertainment, facilities, security, and guest service operations.
• Make timely operational decisions that support objectives, service standards, regulatory requirements, and business goals.
• Act as central point of contact for operational issues, escalated guest concerns, emergencies, and critical events; ensure timely resolution and communication to executive leadership.
• Maintain confidentiality and discretion handling sensitive guests, team members, business, and operational matters.
• Deliver and model GRAND service standards; resolve guest concerns through service recovery; act as an ambassador for guests and VIPs; maintain knowledge of resort amenities and hours.
• Conduct routine inspections of areas to evaluate cleanliness, maintenance, safety, staffing, signage, readiness and presentation; identify deficiencies and correct actions.
• Collaborate with Security, Surveillance, Risk Management and leadership to respond to incidents while complying with gaming regs, internal controls, and policies.
• Monitor staffing, service delivery, and performance; identify gaps and coach leaders and teams for accountability.
• Facilitate communication among departments and executive leadership for timely decisions and events.
• Review guest feedback and trends to identify recurring concerns and suggest improvements in service and operations.
• Ensure accuracy and professionalism of signage, communications, and guest-facing materials.
• Prepare and distribute daily shift reports; attend required meetings; complete training and administrative duties.

Skills

Interpersonal skills

De-escalation

Organizational skills

Casino management systems

Analytical thinking

Confidentiality

English communication

Microsoft Office

Flexible shifts

Professional appearance

Age 21+ requirement

Education

College degree preferred

Tools

Casino Management Systems

Lodging Management Systems

Maintenance/Scheduling toolkits

Job description

Grand Sierra Resort seeks an Executive Casino Manager to lead all resort operations, guest services, and safety across casino, hotel, F&B, entertainment, facilities, and security. The role drives strategic decision-making and ensures regulatory compliance while maintaining exceptional guest experiences.

The successful candidate will oversee inspections, staff coaching, and cross-department coordination to sustain operational excellence and high service standards across the property, including