Senior Case Processing Supervisor (On-Site)

NANA Corp; Tucson (AZ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

AGS is seeking a Lead Case Processing Specialist to supervise a team of Case Processing Specialists in Tucson, AZ. This role oversees daily work, delegates tasks, monitors completion, and ensures accuracy and compliance with local policies and government standards.

The Lead reports to the Case Management Coordinator and serves as the on-duty liaison for ICE personnel. The position involves coordinating with detention operations staff on case processing, intake, release, transfer, and removal

Qualifikationen

• Direct-line supervision, delegation, workload tracking, coaching, staff accountability, and performance documentation.
• Quality‑assurance inspection methods and the ability to review detailed case files, records, databases, and flight manifests for accuracy and compliance.

Aufgaben

• Direct-Line Supervision and Work Assignment: Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
• Quality Assurance and Case-File Review: Conduct routine quality‑assurance inspections, file audits, spot checks, and work‑product reviews to verify accuracy, timeliness, and compliance.
• Flight Manifest, Removal, and Release Review: Review flight manifests and related documents for accuracy and readiness before movement.
• Intake and Outtake Operations: Lead or support detainee intake, transfer, and release operations; organize staff assignments for high-volume arrivals or departures.
• ICE, Facility, and Operational Coordination: Serve as the primary shift‑level contact for the on‑duty ICE SDDO and coordinate with detention operations staff.

Jobbeschreibung

AGS is seeking a Lead Case Processing Specialist to supervise a team of Case Processing Specialists in Tucson, AZ. This role oversees daily work, delegates tasks, monitors completion, and ensures accuracy and compliance with local policies and government standards.

The Lead reports to the Case Management Coordinator and serves as the on-duty liaison for ICE personnel. The position involves coordinating with detention operations staff on case processing, intake, release, transfer, and removal